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I have had to use our Embrace insurance policy several times over the last two years. The company handles the claims quickly and has yet to let me down. If you follow their guidelines about providing all veterinary notes for your pets, it will speed up the process. I highly recommend this company!

We just ended our first year of pet insurance. We chose Embrace because we could customize our coverage for our four cats and because of Embrace's reputation with our vets. The staff is quick to respond to questions, and we had many. Embrace is strict about determining pre-existing conditions, which has been a bit frustrating, but reasonable in setting a time period for them to disappear. We have had one claim for an injury in December that was just processed accurately. We expect a check shortly. We suggest requesting a medical review when coverage begins to expedite any claims later so Embrace has already reviewed the original information from the vet.

Thanks to Embrace and your underwriters, your thorough review of my young dog's history allows coverage that might have been denied in the future. Your fair evaluation gives me confidence that Embrace will provide excellent service for all of my future claims.

Great and timely response once claims were filed by my veterinarian

My dog developed a very bad cough and it cost us thousands of dollars treating her. We were able to get about half of the vet costs back which was incredibly helpful. The customer service I received from ASPCA was really great.

My 15yo cat , Tucker, was recently diagnosed with cancer and had to be put to sleep. I sent my claim forms in for tests, euthanization, and creamation to Pets Best. Within 24 hours, they sent me an email expressing their symapthy for my loss and automatically updating my policy to remove Tucker. I appreciate this so much, as I was dreading having to call and explain my situation. Thank you, Pets Best, for taking away some of the discomfort associated with my loss.

We had our claim processed in less than a week for our cat's hospitalization. Trupanion delivered exactly what they say in their marketing.

I have never had pet insurance before, but when I adopted two Weimaraner puppies I decided to get some. After quite a bit of research I decided on Healthy Paws. A few weeks ago I had to make my first claim. One evening when I arrived home from work, Helmut had a laceration on his side, no doubt caused by his brother in some way. It was not bleeding and was about the size of a fifty cent piece. Before I took him to vet, I went on-line to the Healthy Paws web site and printed out a personalized claim form for Helmut, it was so easy. The Vet decided he needed five or six stitches. He is not the best of patients, so he had to be sedated, just a local would not work. When I picked him up later the office staff faxed all the necessary forms to Healthy Paws. Unfortunately he managed to pull out two stitches overnight, so we made a trip to the emergency vet for more stitches. They filled out his personalized claim form and I faxed it and the itemized bill. Within two days I had an e-mail from Healthy Paws saying the claims were being processed. I received my reimbursements within seven to ten working days. I could not be happier with the service.

Our puppy has ingested everything from tax returns to raisins, which can be very toxic, by the way! Healthy Paws has been rapid and compaassionate in their response, and paid out way more in claims than our previous insurer,VIP. Their reimbursement forms are easy to follow, so we always no exactly what, and for how much we are being reimbursed. We have always been happily surprised there!

I do not know of any other pet insurance who pays for anal glandto be expressed. Your great and fast with claims reinbursment it's always done in timely manor with in a week.Your staff are great people to work with. Thankyou you are all great !!!