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We switched vets in the fall and our new Vet recommended a 30 day trial with Trupanion after the 30 days I thought I would keep it for awhile longer. I'm glad I did…our 12 year old West Highland Terrier tore his ACL about a month after we extended the trail. We had some initial issues because they, Trupanion, did not have his complete medical records from 4 other Vets and that was a little scary because we new that this was a new issue and not an existing issue and were being told that they couldn't let us know if it was covered until the records were reviewed. My recommendation is to get ALL your records to them when you sign up and update as you go along…then if an issue comes about they will have all of your pets records on file and should be able to answer ALL questions when you submit the claim ALSO look at getting PRE-APPROVED…that would have been a huge help. We had about 3 to 4 days before the surgery and had we started the pre-approval the scariness would not have been there. Would I recommend this insurance...YES!!! We have never had pet insurance BUT with having 4 dogs at various ages I believe we will be continuing our policies with Trupanion for years to come.

I have never dealt with a company that has this excellent professionalism ever...and gives you a quick response to any questions, or situation covering your pet. I give you my praise.

I have had Embrace Pet Insurance for almost 2 years.I am very pleased with Embrace. Their Customer Service is very good.Have not had any issues with any of my claims.Very fast at handling the claims and very courteous.Thankfully I have only needed to use my Wellness Insurance. Overall a very good Company.

Our Cavalier has been insured by Embrace for 6 years and we are totally impressed with all aspects of the company. Highly recommend. Their staff are wonderful to deal with and service has been great. Best decision we made when researching pet insurance companies and was impressed with what they offer. They have a great website. Through the years our dog has had multiple health issues and Embrace handled the claims efficiently.

Healthy paws has been there for me and my schnorgi every step of the way through many ailments

This was our first time submitting a claim and we were very pleased with the response. The people we spoke to were caring and knowledgeable and the claim was processed within 3 weeks. There was a little hiccup with Canadian/U.S. funds, but we were delighted to have this cleared up and receive payment for the difference within a few days. All in all we couldn't ask for better service. You guys really live up to your brochure!

I looked for an inclusive health policy for my pets, and after doing much research found Healthy Paws. Their customer service is top notch, and they respond quickly and processed my e-claim within one hour. Now, that is service! I would highly recommend this company to my friends and family, and sent my vet my comments as well. Great company.

My 8 month old Yorkiepoo developed a fracture in her left capitol physeal (top of femur) and required a FHO -Femoral Head Ostectomy. Pretty stressfull situation as everything happened so quick, but our insurance company "Healthy Paws" made this process so easy that I thought it was too good to be true. Thankfully the reimbursement process went exactly as described and I found myself slightly jealous of my pets insurance as compared to my own! Healthy Paws customer service is remarkable. To top it off, even after our reimbursement check arrived, we got a email from "Tim" at the company checking on how my pup was feeling!!! In my opinion, our Healthcare companies surely could borrow a page from Healthy Paws on how customer service should be experienced by the client. If I could rate this company an "11 out of 10" I would. I couldn't be happier with my decision to go with this insurance company. Highly recommend.

Our shiba broke off a chunk of his toy bone and swallowed it. He was vomiting and had bad diarrhea all night. We didn't realize he ate it until he left us a poopy surprise later. We brought him to the emergency vet because we weren't sure what else he had eaten and he had become severely dehydrated, lethargic and sick. The vet ordered bloodwork, X-rays and meds. Being our first claim, we were unsure how everything would be handled by HealthyPaws. We shouldn't have been worried at all!! The claim form was very easy and straightforward. HealthyPaws approved our claim the very next day and the claim check came in a few days! They even checked up on him to see how he was doing. We're so glad we chose HealthyPaws.

Real people behind real time reponses to inquiries and claims! I can't be happier with my puppy's insurance coverage with them so far in the past two weeks. They are thorough and professional as well being personable! A real joy to be their customer.