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Excellent and Speedy Services
We consulted few friends while selecting the right insurance for our dog. Most of them recommended Trupanion. Even though we saw some bad reviews regarding Trupanion but we compare with other insurance quotations and decided on Trupanion. After Marley was under the protection, we visited the vet for two times and the claims were done by the vet automatically even though it is still under the deductible amount. Then on May 9, Mayley had diarrhea and needed to stay in the clinic on May 10. He needed too stay in the clinic for the whole day and recovered well. The bill was also automatically claimed by the vet and the approval was done in seconds and I just need to pay my own portion before taking Marley home. I am sure I make the right choice for my dog and home no need to submit the claim again.
Insurer: Trupanion
By: Ben
Super easy to work with
Super easy to work with. Knowlegable and very responsive. Why would you go anywhere else!
Insurer: Trupanion Canada
By: Jed Barach
SOOOO Disappointed
I have (or had) 4 dogs insured here when this took place. One has since been sold.... I had a breeders writer on one of my girls. After her emergency c section, I sent her paperwork into Trupanion as required. They contacted my repo vet and my active vet as required. (or so they say) A few weeks later I contacted them to be sure they had everything. I was told they were waiting on a PRIOR vet that she had been to 1 time in 2019 for bloodwork to send their records.....I said I would follow up. At 5 weeks, I called them back, still waiting on the same clinic for records in 2019....2019 has nothing to do with 2021, but they still need them. Week 6, I email, they say they are still waiting on the clinic...I CALL THE CLINIC (which I should have done from the beginning, but since I pay all my dogs premiums ON TIME and all, you'd figure their claims department would be responsible for something.) The clinic tells me they have never received a request for records and sends them out to both me AND Trupanion that very day. Here's the point, this claim is only covering my deductible. I will not receive 1 dime. Why would they not tell me when I took these policies out they need records for 2019 BEFORE hand. I called them ASAP when I knew my girl was going to need a c section to be sure everything was good to go! Multiple times! Why be dishonest about contacting this clinic? Not just once, but 3 times? I am going to find another company as soon as this is over. I just can not deal with poor customer service. NO EXCUSE PERIOD
Insurer: Trupanion
By: Cleo Cowger
Food for thought
They're not terrible as far as coverage, but heaven forbid you have ANY questions. Getting a hold of someone is like striking gold. Please do your research prior to taking this insurance. Over 30 days to reimburse me, and multiple calls, each with more than 30 minutes of holding prior to talking to someone.
Insurer: Pets Best
By: raffi kaftajian
A new breed of insurance
All companies say they care but it’s not until you use Lemonade that you really see the difference. Lemonade is fast and simple to use. Lemonade takes the stress out of submitting a claim at a time when all you really care about is your pet. Once submitted you get to work with a person, with an actual name and a sense of humour just when you need it! Lemonade cares about what your pet means to you and goes the extra distance to keep you connected. Great company.
Insurer: Lemonade
By: Daniel
Great so far
Great so far! Just used them once but it went through in a timely manner! Thanks Spot!
Insurer: Spot
By: Debra Duncan
Our questions were answered over a…
Our questions were answered over a couple days and so he was there to help
Insurer: Trupanion
By: Ronald Nametko sr.
SCAM
SCAM! I started my policy for my puppy just over a year ago and just renewed, I submitted a $1300 claim for my dogs surgery and they are only covering $150 and I have 80% reimbursement. I will be canceling both my policies and filing a complaint with the California Department of Insurance...this is BS! Check the Yelp reviews...it's not a coincidence that all the complaint reviews are the same.
Insurer: ASPCA
By: Doug Robinson
The best
The very best of service and always helpful
Insurer: Embrace
By: Marge
Been a customer over 10 years with 2…
Been a customer over 10 years with 2 pooches, they were their every time I needed them. If you by chance would have a bad experience, just know, it wasn't their fault . Its possible you didn't understand the policy and failed to adhere to its conditions. My dogs have way better insurance than I do and at 1/10 of the cost ! You people are a God send !
Insurer: Trupanion
By: David Suminski