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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

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Trupanion

63,021 reviews

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Category with most reviews

23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

May 23, 2021

Trupanion has been my savior

I have two American Akita‘s insured by true Pinyan. Unbeknownst to me my older girl ended up with two twisted femurs and my younger girl seizures. Thanks to Trupanion I’ve been able to give them the quality care that they have needed! They’ve always been extremely helpful with all of my needs. I would highly recommend them! Veterinary care is really expensive and I’m happy that I did not have to make the choice whether to take my dogs to the vet or not. Thanks Trupanion I have the peace of mind knowing whatever happens they can get the best care possible.

Insurer: Trupanion

By: Jenny Del Vecchio

It’s been a week

It’s been a week. Still awaiting my refund for neutering my puppy

Insurer: ASPCA

By: Carolyn Byszewski

Outstanding rapid professional claim response with total clarification for coverage paid directly to checking account

Outstanding rapid professional claim response with total clarification for coverage paid directly to checking account. (this previous one line describes our service experience) ....I had some questions as to coverage and Katie Youmans (terrific follow up and concern) customer service as quick to respond via email and "live communication". I'm very impressed with Trupanion and can't imagine any other pet insurance company having coverage service equal to Trupanion. They treat customers like family, even asking "how is Kaz (our Havasu "child" ) dong? A first class company in which I will spread the word for referrals. An extremely satisfied customer, Chuck Bottke ,St. Petersburg ,FL

Insurer: Trupanion

By: Charles

Useful

Verified May 23, 2021

Easy to work with, willing to listen and reconsider

I bought Trupanion pet insurance for my two younger black labs who were healthy. The two year old had an injury a few months in to the policy. She suddenly couldn't walk after a run. In my effort(as a physician) to give a complete history I unknowlingly gave Trupanion and one of the vets the idea that she had a preexisitng injury(she had a rpevious shoulder very mild tendonitis). My claim was initially denied but when I and the vets clarified the history, Trupanion over turned their own claim denial and paid for the claim. I think this is pretty impressive. The whole process was smooth and all Trupanion employees were kind and compassionate. My daughter is a vet and I have told her to recommend Trupanion to her clients. High ratings for Trupanion from me for sure.

Insurer: Trupanion

By: Rebecca

Useful

May 23, 2021

I am very happy with the claim respond

I am overwhelmed with the this insurance.I highly recommend it.The treat the client with a lot of attention and the refund on a claim is so fast.Love it

Insurer: Pets Best

By: Cassia

Useful