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our dog tore her ACL 1 week after the orthopedic coverage kicked in. We thought for sure they would give us a hard time. After they reviewed the claim and saw our Rottie never had trouble with her back leg we received our check within 2 weeks. It made it a happy holiday at our house since we did not have the 2,000 to cover her surgery. Thanks Embrace. You made it a Merry Christmas

What can I say about Healthy Paws-other than this company is FANTASTIC! Quick turnaround on payments and NEVER any issues. LOVE, LOVE, LOVE them!

Both my dogs purebred , both dogs blew out rear legs , this insurance co.pamy is a God sent , great commuinication, and reimbursement turn around

I love this pet insurance. First time owning pet insurance and they made it easy. Sign up is a breeze and anytime I call with questions there isn't a long wait and they're always trying to help me out as best that they can.

Embrace recently responded in the expected time, particularly with reference to the many continued and unexpected visits for the same ailment that my pet appeared to be suffering from. We were with another insurance company for 15 years. The returns were OK, but not extensive. After 15 years, it came time for our two senior pet companions to leave us for doggy heaven. Before interviewing new breeders, we decided to first shop around for another insurance company, just to see what was out there after 15 years with 1 company. We selected Embrace because of the great reviews & the level of coverage offered. We are currently extremely happy with Embrace. However, I would like to share that it was a bit more complicated to get started with this provider, than it had been with our previous provider, in part possibly due to additional health certification requirements required for each pet. In addition, at policy onset, there appeared to be some level of mixing-up our 2 new pets after we registered last year. (i.e. one had a hernia & one did not). The other element that may have confused the entire online system is that we visited our Vet directly from the breeder with both pets, for a no/charge health check for the breeder. The visit took place one day before the effective date of our Embrace policy. We turned in the paperwork to Embrace for the good of the order, and did not file a claim, nor did we ever intend to. We simply thought Embrace should have all paperwork from our Vet, for their records. In hindsight, this tiny detail may have confused the heck out of either the system or the claims representatives, because we began receiving automatic-response emails stating that the claim was outside of policy period & therefore not covered. Well, we were certainly aware that the initial paperwork we sent would not be covered, but maybe the rep on the other end of the email overlooked that tiny detail in the body of our email, and thought it was a claim. Thus what ensued initially was considerable back-and-forth-email-communication for over 2 months. Needless to say, we were not at all happy with the level of comprehension, especially with automatic-email replies, or with the long response time it was taking to clear up the matter. We thought that it could have been a failure to comprehend systems on our part, not realizing that systems generally cough up items received outside of their of established guidelines. So within that 2 month period, we bega

My claim was completed so quickly I couldn't believe it! The statement was written in very clear terms so I could understand it with ease.

My claim was completed so quickly I couldn't believe it! The statement was written in very clear terms so I could understand it with ease.

After one ortho consult it was obvious my GSD needed a total right hip replacement. Consult was on a Tuesday and surgery was scheduled for the following Monday(week of Christmas). I called Trupanion on Tues evening and they jumped right on it. Preauth and approval within 2 days. Surgery on Monday and final invoice completed and sent to Trupanion by Wednesday evening. Claim was processed and reimbursement was in my bank by the next Monday. Trupanion Staff you exceeded my expectations! You guys rock! This could have been a stressful event;major surgery, week of Christmas, large expense; but you guys made it a breeze and for that I am extremely grateful.

After one ortho consult it was obvious my GSD needed a total right hip replacement. Consult was on a Tuesday and surgery was scheduled for the following Monday(week of Christmas). I called Trupanion on Tues evening and they jumped right on it. Preauth and approval within 2 days. Surgery on Monday and final invoice completed and sent to Trupanion by Wednesday evening. Claim was processed and reimbursement was in my bank by the next Monday. Trupanion Staff you exceeded my expectations! You guys rock! This could have been a stressful event;major surgery, week of Christmas, large expense; but you guys made it a breeze and for that I am extremely grateful.

I signed up for healthypaws a few months after getting our puppy from a local rescue. At first, we paid our monthly premium and never had to use the insurance, but that all changed a few months in when our dog seemed to start getting sick with everything- from mange, a massive hot spot, to the absolute worst being ibuprofen toxicity (my dog will eat anything when I'm not looking. Luckily, Healthypaws covered ALL of the costs associated with his "unluckiness" never making me make my decision about his medical care based solely on cost. I cannot recommend Healthypaws enough to friends and family members who have a pet. Their service is prompt and reliable and I hate to think what the outcome for my dog could have been had I not had their services. THANK YOU Healhtypaws for ultimately saving my dog!