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I have had a policy with Embrace for about 3 years.I have rarely used it, due to the good health of my Lab. About a year or so ago, she developed cataracts and became permanently blind, due to other complications. My vet told me that we needed to watch for the onset of glaucoma, which can be extremely painful for dogs. Unfortunately, this happened and I had to take immediate action to stop the pain. It all happened quickly, and I never hesitated to get her the surgery that she needed. The veterinary hospital placed the call to Embrace and handled the necessary billing, vie faxes. I called Embrace when things slowed down, and spoke to a wonderful lady who was both sympathetic and helpful. Embrace's compassion and promptness made a rough period much easier. My claim was handled both professionally and quickly! I have recommended Embrace to two other people, since her surgery. I am a very satisfied customer!

I have been a subscriber to ASPCA insurance for almost four years now, after I retired from the federal government and my shih tzu dogs were getting older. I wanted to make sure that I would be able to cover any catastrophic problem without having to think about where I would get the funds to pay for any expensive procedures. All went well until this year when both dogs were diagnosed with chronic illnesses. For the first time I had to file some claims and the service was not only prompt and efficient but I also received calls asking about how my pups were doing and whether I had any further concerns or questions. This kind of compassion and concern is something that I have never encountered before from any insurance company and it certainly makes me feel good about being a client of ASPCA pet insurance. My dogs are quite precious to me and to have such quality service is worth more than I can say. Kudos to ASPCA Pet Insurance for maintaining such a high standard from their employees.

I have had Petshealth Care Plan for my cats from almost the first day it was available. I have been very satisfied with the customer service, the prompt and fair payment of claims, and the concern of the representatives.I especially appreciate being able to speak to a human when I have a question, and a very pleasant one at that! I have recently had a very serious incident with one of my cats, and received a phone call to see how he was doing. My insurance company never called me! Even though there is more competition today, I have no reason to consider another carrier.

I called to get the forms which were mailed out promptly. I submitted it and they validated the information and sent payment promptly. Most impressively whenever I spoke with a representative they always asked and showed concern for the health of my pet. It was as if the considered Casey a member of their family as well as mine.

It was great to find Embrace was there when we needed them 6 years after our initial sign-up. Our bulldog has spoiled us with healthy check-ups and no issues, until he needed emergency surgery for swallowing our daughters pacifiers. I received an immediate follow up once I submitted the claim, there were no additional questions - they went straight to reimbursing and explaining our benefits. We recieved excellent customer service and would highly recommend Embrace to any pet owner shopping the market!

MY CLAIM FOR MY PUPPY BASSET HOUND OTIS WAS HANDLED WITH SWIFTNESS AND COMPASSION. EVERYBODY I TALKED TO WAS PROFESSIONAL AND CURTIOUS.I AM SO HAPPY TO HAVE TRUPANION AS MY INSURANCE COMPANY. I WOULD RECOMMEND THEM TO ANY PET OWNER. GREAT JOB, KEEP IT UP. HAVE A HAPPY NEW YEAR.

MY CLAIM FOR MY PUPPY BASSET HOUND OTIS WAS HANDLED WITH SWIFTNESS AND COMPASSION. EVERYBODY I TALKED TO WAS PROFESSIONAL AND CURTIOUS.I AM SO HAPPY TO HAVE TRUPANION AS MY INSURANCE COMPANY. I WOULD RECOMMEND THEM TO ANY PET OWNER. GREAT JOB, KEEP IT UP. HAVE A HAPPY NEW YEAR.

I took my dog to the vet almost 5 weeks ago. His medical records were sent to Embrace soon after. It has been 4 weeks since they sent me an email saying they received his medical records and were processing my claim. I have had Pet Plan in the past and experienced much better service and processing time. I would not recommend Embrace.

I have been with Embrace for about 6 years and am completely satisfied with their excellent service. I have 2 dogs and have had some high bills for each. Embrace either pays 80 or 90% (depending on what type of insurance you've selected)of all the bills promptly. I love that I can go to any vet of my choosing. I have had no problems with Embrace, only high quality service. I will be continuing with Embrace for as long as I own dogs. I like that you can customize your plan, that's a nice feature. Feels good to have peace of mind with a great insurance company.

Totally satisfied.