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Coverage
My furbaby was recently diagnosed with lymphosarcoma and I immediately started chemo treatments for him without any hesitation. The claim submissions for his treatments, meds and supplements have been handled very smoothly. Especially with the appeal I had to do yesterday. I’ve been with Trupanion for several years, and I’m very pleased with the easy use of the mobile app and the great customer service I’ve received. Phinnaeus graduates from the CHOP program on June 1 with his last treatment and I’m so thankful that during this very stressful time, I can count on this wonderful insurance 🙏🐾♥️
Insurer: Trupanion
By: Mari Solis
Processing taking to long
I had to call at 28 days to ask why my claim was taking so long to process. I was told that due to the pandemic they weren’t properly staffed and were training new employees because they knew that a 39 day turnaround was to long. I don’t accept that answer as this is a job that can very easily be done remotely. They did expedite my claim after I called but it still leaves me very concerned. I don’t want an insurance that I have to call after filing the claim unless it’s for additional information they need.
Insurer: Pets Best
By: Greg
Historically Pet's Best has been great
Historically Pet's Best has been great. But recently not so much. I am told my email or password is wrong. Then when I call the wait times are longer than a 100 year war. My take is Pet's Best is having cash flow issues and is pushing out claims. I am sorry for the great people who in the past provided wonderful service. I hope you get your act together as there is a real need fo your service.
Insurer: Pets Best
By: Eber Jaques
We Love Trupanion!!
We purchased our policy with Trupanion when our dog was about 8 weeks old - it was something we hadn’t done for previous pets but thought it might help should she experience illness or injury. Our 2 year old Bernese has experienced some health issues for the last year that were difficult to diagnose. She has had a number of exploratory procedures and tests over the last year at a number of veterinary specialists, ultrasound clinics, and the Ontario Veterinary Clinic at Guelph University. Trupanion was very helpful during the exploratory and testing stages which saw us send many invoices to be considered for payment over a long period of time with only one deductible. We finally received a diagnosis after spending a few thousand dollars. Needless to say this experience caused stress over our dogs health as well as the financial burden. Trupanion provided moral and financial support throughout this stressful year. The great customer service and financial support we received from Trupanion allowed us to concentrate on our dog’s well being. Thank you Trupanion for being there when we needed you!
Insurer: Trupanion Canada
By: John
I am happy I chose Trupanion pet insurance for my puppy
The Trupanion website is easy and clear. The agent on the phone was clear. The insurance product is good and clear - no hidden info, not too many exclusions. My vet also recommended this company.
Insurer: Trupanion
By:
Good service when starting a new plan
They were very helpful, friendly and answered all my questions.
Insurer: Trupanion
By:
Initial Enrollment
I had several calls to obtain information and then initiate the policy and every person I spoke to was so friendly and helpful. Thank you
Insurer: Trupanion Canada
By:
Excellent Seevice!
Representative Ellen was very helpful and explained throughly all of the insurance options available to me.
Insurer: Trupanion Canada
By:
Service and sign up was easy everything was well explained. The plan is exactly what I was looking for.
Service and sign up was easy, everything was well explained. The plan is exactly what I was looking for.
Insurer: Trupanion Canada
By:
Trupanion person was polite professional and knowledgeable.
Trupanion person was polite, professional and knowledgeable.
Insurer: Trupanion Canada
By: