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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Outstanding Service
Trupanion helped ease our financial concerns at a time of great emotional concern for the care of our pet. They made it easy to submit the claim and were very quick in processing our claim. Our focus has been on the care of our pet and we are grateful for their process and quick turnaround.
Insurer: Trupanion
By: Jeanne
Don't bother with any other providers, the easiest, most fair, and willing to help is trupanion
I have had trupanion for 2 years. About 6 months into coverage my dog hurt her acl and needed surgery. There was no questions asked, friendly, knowledgeable staff when I called trupanion to ask them exactly what I do to have the procedure covered. All i had to do was fill out a 1-2 form and send my receipts. I received my payment from them 6 days later. I had used 2 other providers in the past and they were rated #1 or 2 on a few websites. They were nothing like trupanion. I have recommended trupanion to multiple co workers and friends. Most now have coverage and only 1 has used there coverage so far. They couldn't believe how fast they were paid from their claim and how easy it is. Use trupanion, you will be thankful you have them when you need to take your pet to the vet.
Insurer: Trupanion
By: gregory
Claim processing way too slow
Processing is way too slow. Claim was sent by fax May 3rd received email stating they received it on May 20th and said it would be another 14 business days to process. Its June 8th and still no money. Since when does a fax take 17 days to reach someone.?? Also another claim sent May18th by email received by them June 8th. Seriously thinking about going back to Trupanion insurance that I had with my last dog. They never took more than 14 days to process a claim and sometimes in as little as 7 days.
Insurer: Petsecure
By: David
Prompt service
Prompt review of the invoice and payment.
Insurer: Trupanion Canada
By:
Quick response!
So quick! Approved before I drove home from the vet and payment processed immediately. Thanks trupanion from Jackson and me.
Insurer: Trupanion Canada
By:
Submitting a claim is so quick!
Trupanion is super easy to work with. Submitting claims takes a few minutes to process and does direct billing to our clinics. I would never have a pup without Trupanion!
Insurer: Trupanion Canada
By:
Vet took care of Everything!
Was easy once I found out my vet has direct billing.
Insurer: Trupanion Canada
By:
Worth the cost
Fast efficient service.
Insurer: Trupanion Canada
By:
Pet Insurance Review made choosing easy!
It seemed quick and easy!
Insurer: Trupanion
By:
Easy and helpful telephone enrolment
I called in to enroll as I had some questions that weren't answered via the website. I spoke to a representative almost immediately, who was extremely professional and helpful. Very positive experience overall!
Insurer: Trupanion Canada
By: