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I can't tell you how great Trupanion is! They were kind and worked with me. They allowed me to email them 5.5 years worth of invoices and medical notes, literally hundreds of pages, and they began reimbursing me within two weeks!!! The deductible per diagnoses does not have to be met yearly like with people, just once over a lifetime. Thank you Trupanion for following through and for being nice about it!!! You are the best!

I can't tell you how great Trupanion is! They were kind and worked with me. They allowed me to email them 5.5 years worth of invoices and medical notes, literally hundreds of pages, and they began reimbursing me within two weeks!!! The deductible per diagnoses does not have to be met yearly like with people, just once over a lifetime. Thank you Trupanion for following through and for being nice about it!!! You are the best!

I have never had my insurance company call to check on me. After Gizmo's two claims, a representative called to check on her and make sure I was satisfied with their service. After I submitted the claim with the receipt copy, it took a few weeks for them to reimburse me for a large portion of the bill. It was just in time for me to pay my credit card bill with the charge included. I am very pleased with their service so far and have recommended them to several others.

Kind, attentive phone staff who do their best to answer questions immediately. Prompt follow-up on claims. Emails to let you know claim status. Follow-up after illness.

We have six cats and three dogs and have been with then for many years. We have found that they are reasonable in the amounts paid for each claim and that they are prompt in making payments.

I want to thank healthy paws for actually covering what was promised. We originally had aspca pet insurance from the day we got him and in the first few months he became sick and constantly had diarrhea. We had to bring him in the middle of the night and spent $600 at the emergency vet. Although we had a 90% plan, they didn't even cover 40% of the bill. Additionally, aspca insurance had a higher monthly fee. We read reviews on healthy paws and switched. For the vomiting a few weeks ago, we were nervous as the bill was almost $600 for our first visit and then around $1500 for the second. We didn't want to have to choose between our dogs care and coming up with $2000 from our savings or credit cards. I filed the claims for the two visits within literally 2-3 minutes using the iPhone app. We were so relived to see the processed claim showed that healthy paws actually covered what they said they would. We were thankful that Ollie was able to go to what is considered the best emergency veterinary hospital in New England and get the best care. He was monitored 24/7 during his hospital stay. We were able to say ok to his X-rays, ultrasound and when the doctor recommended he stay another night in the hospital we could do so without adding any financial stress to ourselves. We love our dog like he is part of our family and just want to thank healthy paws for following through on your promise & covering what they say they will cover.

Our WPG was bit on the nose by a rattlesnake while we were camping at Lake Roosevelt. We rushed him to the emergency vets in Spokane where he was given treatment. After getting the bill I was a little scared about how much was going to be covered and how big of a hassle it was going to be. When I got home I submitted the claim and hoped for the best. I was shocked when I got a response in less than 30 minutes saying that our claim was approved and even more shocked when I saw the amount that was covered. Thank you Healthy Paws!!!

I received this company's name and information as part of adopting from the Humane Society. I immediately went home and activated the service that same day. 4 days later, I took the two girls to my regular Vet and had them examined. It turned out that they had fleas, a cold, and ear mites; all of which they received medications for. When I called PetPartners to see how to file my first claim I was told the following:1) I can't file because the policy didn't "actually" become active until 5 days after I activated it (It was only 4 days AND this 5 day waiting period was not mentioned when I activated the coverage.) 2) They don't cover fleas or mites, even though they DO consider them parasites and admit they can endanger the animal's life 3) They "might" cover the cold and I was certainly free to file the claim though the gentleman doubted they would reimburse me for that, UNLESS I was willing to move up to the next level of service. So, all in all, NOT the kind of service I had expected coming from an endorsement from the Humane Society. I cancelled the service that day(almost a week ago) and I'm STILL waiting for my refund.

My cat was hit by a car and incurred over $6000 in bills. Though I'd only had my Embrace policy for a few months, his bill was covered exactly as the contract states, and I only paid 10% of total. If not for the Embrace policy covering the surgery, I could not have justified the medical cost and would have had no choice but to euthanize my cat.

Healthy Paws is so responsive and very quick to refund your portion of the vet bill. It was so nice to not have to stress about money while our dog was at the vet for emergency services. The 90% refund rate is the best we've seen. Thank you Healthy Paws for all that you do!!!