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Not worth your money
We got trupanion off of sparkling reviews. However, it was so expensive for 70% coverage with a $700 deductible, I have found it much cheaper elsewhere. We tried to file claims twice, both were met with some way around the loop hole that shouldnt have been. For example our pup had her spay (not covered anyways) but busted a stitch and needed emergency surgery. We planned it for the next morning as she needed antibiotics to lower the infection. It was 1000 (not including the spay) they wouldnt cover because it was 'spay related' and not an 'actual emergency surgery' because it was planned.. We now have a pet with a preexisting condition that Trupanion will not cover but many others will. Customer service to cancel my policy was great though, I said what I wanted and they did it.
Insurer: Trupanion
By: Sarah
My first claim
I entered the claim, it was accepted by the next business day. I received the reimbursement 2 days later. This was much faster than I had anticipated. Great service.
Insurer: ASPCA
By: Larry Choat
Customer Service At Its Worst!
It is EXTREMELY difficult to talk to anyone about a claim. The wait lasts from 45 minutes to over an hour. They prompt you to leave a call-back number but NEVER return your call. Emails are returned a WEEK later. They delayed reimbursement for a claim I submitted under the excuse that they were waiting on the vet's medical records. I checked with the vet. They NEVER even contacted the vet! I uploaded ALL the required documents to the portal but they did not even bother looking at them!
Insurer: ASPCA
By: Zoey Alani
Pets WORST
I am so disgusted my employer partnered with this company. I am convinced they are a complete scam and it is so disappointing they are doing this to so many people. Stay away. Better off not even having insurance than to be insured by pets worst.
Insurer: Pets Best
By: Ciara
They are simply the best
They have been great from the beginning.
Insurer: Healthy Paws
By: Sarah
They are the best in the Biz
They are the best in the Biz. They are easy to use and very prompt. I appreciate this company a lot.
Insurer: Healthy Paws
By: Sarah Alanis
Okay service was a solid 9-9.
Okay, service was a solid 9-9.5/10. But this is about referrals, and referrals are genuinely tied in with total experience. Very good I would say except for one little inconsistency. According to your ads, there are monthly premiums with NO UPFRONT COSTS. Upon setting up my contract, I was hit with an UPFRONT administration fee of $35.00. Hum... If first impressions count, one could argue the trust factor on this discrepancy. Still, for what it is worth, a very good program / policy this is.
Insurer: Trupanion Canada
By:
The representative was very helpful and informative.
The representative was very helpful and informative. I gave it this score because so far I would recommend but I have not submitted a claim yet, so I want to see how that process goes! So far, so good!
Insurer: Trupanion Canada
By:
We were contacted multiple times via both email and phone to gather “missing information”.
We were contacted multiple times via both email and phone, to gather “missing information”. Then when we called to address the correspondence, we were then advised after answering more and more questions, that the agent must’ve missed the fact that she already had the information and that everything was fine. It felt as if the company didn’t trust us and was attempting to catch us in a lie. It was a very disconcerting exchange.
Insurer: Trupanion Canada
By:
You provide an even-handed service.
You provide an even-handed service.
Insurer: Trupanion Canada
By: