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Don't Buy This Insurance
I am not normally someone who writes reviews or complaints of a business, but Pet's Best Insurance was so egregious in their blatant lack of service, I need to warn others they are nothing more than a scam. They claim their policies cover basic veterinary care and diagnostics, yet they deny every claim submitted to them without any honest or thorough reasoning. So if your pet has a more serious issue, definitely don't count on them covering anything. Their business model is quite clearly to be the insurance company who denies all claims and keep collecting their monthly rate until the policy holder cancels. They never pick up the phone, are impossible to correspond with, and take weeks to review any claims filed. Do not buy this insurance! They will not help your pet and are only trying to take money from you.
Insurer: Pets Best
By: Christopher
I needed this insurance only a few…
I needed this insurance only a few time, was was paid promptly. Customer service is excellent.
Insurer: Trupanion
By: Maria
Trupanion is Outstanding! quick response to a claim, customer service was top notch
1st claim and I have no regrets with Trupanion! Customer service was kind, supportive & professional and the claim was easy to file, the explanation of coverage was easy to understand. I am so pleased with the service and coverage with my 1st claim!... it just confirmed we made the right choice for my dog!
Insurer: Trupanion
By: Lisa
Trupanion is always prompt with their…
Trupanion is always prompt with their customer service and turn-around time for claims. Having Trupanion insurance has saved me a lot of money on vet bills, and it has allowed me to take care of my fur babies as needed.
Insurer: Trupanion
By: Julie
My dog is completely healthy and never…
My dog is completely healthy and never used this policy but my rates go up anyways.
Insurer: Trupanion
By: Mike Sharp
Trupanion is the worst. I hope there's a FB group for all the Trupanion horror stories.
I hate Trupanion. American Airlines and Trupanion are my least favorite companies - full stop. I pay $178/month for absolutely nothing. THEY COVER NOTHING. The people that answer the phone seem to know nothing about dogs, insurance or even Trupanion. Every time I interact with this company it ruins my day. Trupanion, I hate you and I hope you lose all your business to companies that actually care about animals and keeping them healthy.
Insurer: Trupanion
By: Marge
Slow reimbursement if you get it at all. Wait on hold 45 mins average
Very poor often find a reason not to reimburse. Then told me my vet wasn’t sending the info. Then said they got it. The. Said it would be 10 days. Then said it was for a different date then whatmy claim was Usually am o hold 45 mins to talk to someone. I am still trying to get reimbursed for may 12 bills
Insurer: Pets Best
By: Lillian
I love having insurance with Pets Best
I love having insurance with Pets Best because I feel secure knowing that I have the insurance for my pets when I need it and in case an accident or illness occurs. I only give them 4/5 stars because I wish they covered more for wellness (the amount that they cover under any of the plans is still less than how much most wellness care costs) and they almost always have long delays in processing claims.
Insurer: Pets Best
By: Erica Denise Underwood Kool
Very informative
Very informative
Insurer: Trupanion Canada
By:
Rickis’ pancreatitis
When I spoke to a representative she was so nice and showed great concern for our dog. The claim was easy and quickly paid. Thank you
Insurer: Trupanion Canada
By: