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Impossible to cancel
Impossible to cancel! I emailed, left messages, spoke with representative - still not cancelled.
Insurer: Prudent Pet
By: kykyryzayahoo.com
Fast refund easy process
Fast refund easy process
Insurer: Fetch
By: Nadine
Easy
Simple to fill out. No time consuming questions.
Insurer: MetLife
By: Jackie Boesman
Young Dachsund with Unexepected and Urgent IVDD Issues
Our family has two young dachsunds (4.5 years old) and they were both seemingly perfectly healthy. We've had Pets' Best since they were puppies but had never expected to need them. Then in May 2025 our dog lost the use of his back legs abruptly. It turned out to be a ruptured disc in his spine and required emergency surgery to give him a chance at walking again. We were stressed and not sure what Pets' Best would or wouldn't cover. But they covered exactly what they said they would and gave us peace of mind to do what we needed to for our dog. He's sadly been plagued with this issue twice more this year, despite all our best efforts, but Pets' Best has been there to help each time. Really appreciate them!
Claim Time
The time it takes to settle claims is great!
Insurer: MetLife
By: Trent Ramsey
Good process
Was able to complete online, never had coverage before.
Insurer: MetLife
By: Gary Clatterbuck
Unclear requirements
I purchased Lemonade just for one cat to try it out. Well after the 15 day waiting period, with no claims filed, he had an exam and nothing was found. I didn't file a claim until the following month. The vet recommended an echo to rule out heart or lung issues. I filed a claim for this visit. Nothing was found wrong with my cat, so the vets were thinking behavioral or allergies. My claim was denied by AI, I have to assume, as it was literally denied within a few minutes. I didn't know what to claim exactly, there is a list and you have to pick something. Since he isn't diagnosed with anything, I put his issue as behavioral because nothing physical found to be an issue. Lemonade states without follow up medication or some other treatment, they won't cover it. I didn't see anything to explain what this insurance covers or doesn't cover, but I don't think this company is fair. They are the cheapest but there's no point in insurance if nothing is covered or what is covered is very difficult to determine.