208,706+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,706 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good Premiums/Excellent Claim Process
MetLife is extremely easy to work with. Submitting a claim is a breeze! Rates are very competitive. I have told many pet owners of our positive experience.
Insurer: MetLife
By: Bill
I would highly recommend Metlife
I would highly recommend Metlife for pet insurance. This is the best pet insurance out there. Friendly caring and very knowledgeable staff. Very easy to place a claim if necessary. Helpful newsletters.
Insurer: MetLife
By: Jerseygirl
Do not spend the monthly fees they are…
Do not spend the monthly fees they are all the same won’t cover any emergency procedures
Insurer: Embrace
By: McFly Medina
Absolutely recommend!
MetLife is great to work with. The claim process is straightforward and their customer service is top notch.
Insurer: MetLife
By: Kate Conte
Overall
Overall, I have a great experience. My only complaint would be the amount of time the claims are being approved. I think that it would help for a faster turnaround and having the reimbursements over to us quicker.
Insurer: MetLife
By: customer
Easy enrollment process
Easy enrollment process. Costs align with other companies when wellness is added
Insurer: MetLife
By: Susette Krause
They do not cover much
They do not cover much. Pre-existing conditions, like being a senior dog who has had joint pain before can cause them to not cover medication. All claims require not only the itemized bill (understandable) but also doctors notes, even when it's routine and no outlandish charges are present. Not worth the money they charge in my experience. We certainly are not renewing.
Insurer: MetLife
By: Disappointed Dog Mom
Its always easy to submit a claim and…
Its always easy to submit a claim and it is super fast to receive an answer
Insurer: MetLife
By: Efrain T Collazo
Quick reimbursement
Quick reimbursement, easy app to submit claims
Insurer: MetLife
By: Sara
Metlife app and website...
I tend to use the metlife app for almost everything. Overall the app and website have improved over the last year, but still have some hard points. When I submit a claim, I can now get a little visibility into the status, but not a lot. I have recently submitted an appeal and that just disappeared from my app. When I contacted customer service, they told me that it is automatically completed, but the customer gets no visibility into the process. It can also take approx. 45 days. I think the app should have a small box to check if the claim is for a previously approved condition, or new. Also there should be a small box that allows comments so we can additional pertinent information.
Insurer: MetLife
By: Amy