219,106+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,106 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Compassionate and helpful
Knowledgeable and friendly customer service; compassionate and supportive staff; hassle free claim reimbursement. I highly recommend them. Thank you, PetsPlus for all help so far!
Insurer: Pets Plus Us
By: Elena
You guy as bad as waiter in restaurant…
You guy as bad as waiter in restaurant Can't get bite of food before eating first, dang write one if I us it till then Shhhhhhhh......
Insurer: ASPCA
By: Albert Savage
Steady Deterioration in Service
I have been a long-time customer and, unfortunately, my pets are too old to start again with another company. I am now paying almost $1700/ annually for one of my pets with a multi-pet discount. Years ago, calling customer service was a seamless process and reimbursement was sent within days. Now, reimbursements take forever and I have currently been on hold to speak to a customer representative for over half and hour. You can only blame Covid for so long. With multiple pets, the insurance is necessary, but I would never use this company for any pets going forward.
Insurer: Pets Best
By: Judith Zinn
Wish my insurance was this easy/good
I can't believe that I needed to file a claim right after the waiting period was over. It was easy to file and when I called for questions everyone was extremely helpful. The claim was processed quickly and they even followed up to see how my puppy was doing. I would recommend them to all my pet families/friends.
Insurer: Healthy Paws
By: Crystal
Wish my insurance was this good
I can't believe that I needed to file a claim right after the waiting period was over. It was easy to file and when I called for questions everyone was extremely helpful. The claim was processed quickly and they even followed up to see how my puppy was doing. I would recommend them to all my pet families/friends.
Insurer: Healthy Paws
By: Crystal
More peace of mind than I can ever describe.
I cannot fully express what a blessing and relief having Pets Best Insurance was to me when I needed it. My cat suddenly came down with Chronic Kidney Disease and the course of discovery and treatment cost a fortune. The only thing that made me feel like I was able to take the steps to take care of him and get him well again was that I had insurance. The Pets Best site made it easy for me to upload what felt like an endless stream of bills and invoices onto the site for approval and after the approval process I was given clear breakdowns of what was being covered. It saved my finances and my cats life knowing that I had this support. I have watched many of my friends and family forced to put a price cap on the care of their pets when I know they would have preferred otherwise and I completely understand that pain, but it was a huge relief to know that there would be some support to get me though those expenses. I have recommended insurance to everyone I know who has a pet and I will continue to do so and advocate for the amazing support I received from Pets Best. My only actual complaint was the app is far harder to manage and use for filing claims, its often better and clearer to use the website directly. Make sure to educate yourself on coverages and know what you are getting and why. I had Accident & Illness which was key to my cats support.
Insurer: Pets Best
By: Tyler McDonald
Will take your money but not pay a claim
After 8 months of premiums and hundreds of dollars paid, they denied both of the first two claims I filed after my dog had an injury. They're trying to stretch a single minor note on his last physical to broadly mean "previously existing condition", despite him experiencing a sudden, acute, traumatic event.
Insurer: Trupanion
By: Chris Harrison
I wouldn’t do it and I only called for a quote
I called to ask about a quote and what the term of the policy was. I told the guy my dog was currently in the hospital and I didn’t know what was wrong the vet doesn’t know quite yet. I named all her symptoms and he said anything related to her current symptoms would be pre existing, that sounded fishy to me. Then he started repeating her symptoms and alluded to the fact that she had a lot of things going on. It wasn’t what he said but how he said it, they won’t get my business!!
Insurer: Healthy Paws
By: DN
Refreshingly Excellent Customer Service
Good customer service is almost non-existent these days. It's unfortunate but true. Not the case with Healthy Paws. The process of signing up, was a piece of cake. Once signed up, they send emails that are short and to the point. When I needed to file a claim, it was easy. They have an online portal and an app. Both are easy to use, intuitive and don't require a bunch of hoops. They review claims immediately, it's surprising how fast. They pay out just as fast and their statements are easy to read. Our dog got pretty sick and the bills added up. I was afraid they would find sa loophole or reason not to pay and that simply was not the case. I highly recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Cindy Kennedy
Finally, good customer service
Good customer service is almost non-existent these days. It's unfortunate but true. Not the case with Healthy Paws. The process of signing up, was a piece of cake. Once signed up, they send emails that are short and to the point. When I needed to file a claim, it was easy. They have an online portal and an app. Both are easy to use, intuitive and don't require a bunch of hoops. They review claims immediately, it's surprising how fast. They pay out just as fast and their statements are easy to read. Our dog got pretty sick and the bills added up. I was afraid they would find sa loophole or reason not to pay and that simply was not the case. I highly recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Cindy