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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great plan and low price
Friendly and great service! Quick and easy signing up. Very low prices considering all the perks that come along with the insurance plan. We will see how it goes when I have to use it, that little test has yet to come. Off to a great start for now with this company.
Insurer: Nationwide
By: Leanne Speer
So far, so good....
Recently adopted a cat and two kittens. Purchased insurance through Pets Best for all three. Submitted one claim so far. Received a timely response and approval. Website is easy to navigate, user friendly, can easily add pets, change policy or submit claims. Satisfied and would recommend based on my experience so far.
Claims
The claims process is very easy. I have been paid for my claims without incident. Pets Best processed quickly and has paid everything that is covered in my policy.
Coverage is great and worth it
Coverage is great and worth it. I wish I'd gotten pet insurance earlier in my life. I thought it was too expensive, but it's worth it as vet costs are crazy. Covering Rx flea treatment and wellness is worth it right there. The agents I've spoken with have been so enjoyable to speak with as we always end up talking about our cats lol.
Insurer: MetLife
By: Andrea Wall
They sell pet insurance but don't want to hear about your pets...
I did not feel like you wanted to take care of me. I got stuck in a pissing contest between two employees I don't know maybe they make commission? Not really my problem the person that helped me when I called in to set things up really didn't want to talk about my original quote or answer any questions. The first person I spoke with who seemed so eager to help dropped me like a hot potato when he found out I had already taken care of it when I asked him a question he said he would transfer me to the person who had set up the account this made me angry and it made me feel bad. The person who ended up finishing up the accounts would ask questions and when I answered them he wanted minimal info didn't care to hear about my pets not a good look when you are selling insurance for pets... finally someone contacted my vet and asked for one of my pets full medical record without asking me about it first I did not like that the record was emailed to me ... now I understand why you may need it and would be fine getting it for you... but doing this without my knowledge is not ok... it has left a bad taste in my mouth and I am quite honestly really thing hard about canceling and going with a different provider who understands that it's is not what you said that made me angry it is the way you made me feel my pets are my life I own a service dog and he was not cheep he deserves only the best and unfortunately I don't think that is you.
Insurer: Nationwide
By: customer
Best pet insurance ever
I never believed in pet insurance, but this insurance is the most convenient, hassle free, very fast payment and the policy covers everything.
Insurer: MetLife
By: JUAN TORRES
The process of reimbursement was soooo…
The process of reimbursement was soooo fast.
Insurer: Spot
By: Roberto Calma
If I could give zero stars I would
If I could give zero stars I would. They denied every claim stating they were pre existing conditions and I have proof from the vet that they are not and they still will not reimburse. Filed a complaint with the BBB. I wish I had never purchased this insurance. I had Nationwide previously with another dog and they were wonderful. I was really disappointed because I had heard such great things about this company on social media should have just stuck to what I knew.
Insurer: Spot
By: Stephanie
Prompt Approval
Claims submitted are completed within one day of receipt.
Insurer: Pumpkin
By: Anita