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As always - great service from Trupanion. Thanks!

She was very informative and helpful

It is a relief to know that Trupanion does not have time limits in which to submit a claim. I didn't know that before.

I don't understand why my claim is taking so long. "2 weeks plus" This has never happened before.

Great

The massive rate increase on anniversary of enrolement was a tough pill to swallow my options are limited with consideration of putting down one or two of my pets I concur a rate increase is warranted but not to amount you stated

I would like to share my experience- so if any of you are in a similar situation- you'll be prepared. My dog is in pretty good health. Every single claim that has been presented, has been denied! A perfect example: She was being evaluated for CUSHING'S Disease because she was exhibiting classic signs, one being thirsty all the time. The claim was denied because they said it had been noted in a prior exam pre- policy that she drank a lot and was always thirsty. Since a puppy, she always was thirsty, like some are always hungry. Always thirsty is 1 of the signs for Cushings (and diabetes and other sicknesses.) obviously the only way to help identify is to do tests. Ultrasound, tests, everything was denied, because it had been noted pre-policy that she was thirsty. Does this sound fair to you?If I could rate Trupanion negative 100 I would. It is a classic example of a scam, as far as I have experienced! Of course I am appealing the claim with full support of her excellent Vet. It has been over 2 weeks since I submitted the appeal and they still "haven't gotten to it yet because they are "behind in their claims" Of course I am canceling her TRUPANION policy and looking for another. I'm so disgusted!

I work in the veterinary industry and regularly steer my clients AWAY from this company. They have terrible customer service, continually penalize clients for submitting claims by reducing co-insurance or increasing deductibles. Its almost criminal because once you've signed up and had a claim you are stuck with them, and they know you wont be able to go elsewhere and get coverage because of "pre-existing conditions". Do your research! Stay away!!!!

I have had Embrace for about a year on my 7 year old lab. When I initially started my plan I had a vet visit to confirm my dog had no issues such as hip and joint problems. She did not. She did have a bump on her front upper body area that when I first noticed I took her to two different vets and was told it was cosmetic so no need to remove or test. In fact on the Embrace Vet Check the doctor noted it so Embrace was aware of it. Recently she developed a growth on her muzzle and the doctor suggested removal and to screen to make sure it wasn't anything more serious. As she was going to be under anesthesia I elected to have her teeth cleaned and also remove the previous bump even though it was cosmetic and not hurting anything. Now, I knew the entire incident would not be covered because it did not meet the financial requirements but being that I was new to Embrace and how they worked I went ahead and uploaded my paperwork just to get a feel of how the process worked. The growth on her muzzle came back as benign but had it not I assume I would have been covered had it turned into something bigger and additional treatment was needed. Imagine my surprise when I get a letter stating that all future growths will not be covered because the one that they were previously aware of that was deemed cosmetic by two previous vets was not tested. Obviously, if my doctors had said remove and test it a year ago I would have but they saw no need. At this point I am just grateful I found out what a poor company they were before I needed them for something serious.

If you have a pet, you need Embrace. I've had other insurance in the past, but they didn't measure up to Embrace. Their coverage is complete, their staff is compassionate and competent.