The customer service, on every level--including claims--is outstanding!
The customer service, on every level--including claims--is outstanding! 10/10I rave about Trupanion to anyone who has a pet. Thank you for the service you provide and for the caring people who work for Trupanion.
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It Is Difficult To Correlate W…
It is difficult to correlate what I submit and what the EOB shows. Additionally, it is unclear to me as the submitter what needs a claim form with vet explanation and what does not.
- INSURER:
Pets Best
- POSTED: 05/06/2017
- BY: Heather
- BREED: American Cocker Spaniel
- AGE OF PET:
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Thank you ASPCA Pet Insurance
My mixed breed boxer Cooper has had a busy first year of life. He's full of energy and the desire to play despite frequent bouts of diarrhea and stomach upsets since he was 3 months old. His digestive woes finally included passing blood. All of this would have been overwhelming without our local vet clinic and especially ASPCA Pet Insurance to help with the cost. Thank you!
- INSURER:
ASPCA
- POSTED: 05/05/2017
- BY: Judy
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Fast and hassle free processing
Very happy with the service. The website is easy to use and the claims process has been hassle free for the 2+ years I've used them.
- INSURER:
ASPCA
- POSTED: 05/05/2017
- BY: Vivek
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Rip Off !!! What a Racket !!!
I rescued "Ingrid" now "Sable" and was given 6 weeks free insurance. My vet faxed everything and a couple of weeks later, I received a letter stating that all the claims were not covered. Some FREE Insurance! A second reimbursement letter came telling me that I was already reimbursed! There is no money coming! What a racket! I'm informing the rescue operation that this is a complete rip off and let other adopters know not to count on anything from this company!
- INSURER:
Pets Plus Us
- POSTED: 05/05/2017
- BY: Marie
- BREED: American Shorthair
- AGE OF PET: 0 - 3
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Commendation
I'm writing to commend two of your representatives: Jasmine and Kaylah. They were both a pleasure to work with. Both were knowledgeable, congenial, well versed; and most importantly: patient. They both were results driven, had compassionate senses of humor (a must; I've come to learn through them- because a new puppy in a home of an owner who hasn't had a puppy in 14 years is life changing). While I've been with AKC for many years, I'd never been offered a trial insurance plan. Was always advised to get one. Mix your policies with personable accommodating representatives, explained choices? It was easy. Bravo to Jasmine and Kaylah, who made AKC and Pet Partners shine even brighter..
- INSURER:
AKC
- POSTED: 05/05/2017
- BY: Eileen
- BREED: Standard Poodle
- AGE OF PET: 0 - 3
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Commendation
I'm writing to commend two of your representatives: Jasmine and Kaylah. They were both a pleasure to work with. Both were knowledgeable, congenial, well versed; and most importantly: patient. They both were results driven, had compassionate senses of humor (a must; I've come to learn through them- because a new puppy in a home of an owner who hasn't had a puppy in 14 years is life changing). While I've been with AKC for many years, I'd never been offered a trial insurance plan. Was always advised to get one. Mix your policies with personable accommodating representatives, explained choices? It was easy. Bravo to Jasmine and Kaylah, who made AKC and Pet Partners shine even brighter..
- INSURER:
PetPartners
- POSTED: 05/05/2017
- BY: Eileen
- BREED: Standard Poodle
- AGE OF PET: 0 - 3
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What a Great service
We recently lost our Golden Retriever after heroic attempts by multiple vets to save him. We submitted several claims for the various vets. Embrace responded immediately. The coverage has saved us thousands of dollars. When we get a new dog it will immediately get embrace insurance.
- INSURER:
Embrace
- POSTED: 05/05/2017
- BY: Bruce
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Best investment ever!
My little Cujo had an in-grown eyelash. Her regular vet couldn't see it and performed two procedures. Ended up taking Cujo to animal eye specialist who immediately saw the problem and performed surgery to remove all eyelashes inside the eyelid..ewwww, along with the one that was rubbing her eye. Embrace covered all costs at 80% in a very timely manner. Bill was over $1,300.
- INSURER:
Embrace
- POSTED: 05/05/2017
- BY: Edie
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Great Coverage, Customer Service
Healthy Paws has been an excellent value. Other pet insurance plans seem to have endless exceptions and lifetime maximums. I have been able to get my dog TPLO surgery, which would have been prohibitively expensive without it. The premium is reasonable and the turnaround on claims is very fast. Like any other pet insurance, pre-existing conditions are not covered and they do not cover the initial visit/consultation. Other than that, they really provide the best coverage and customer service I've experienced so far as a pet owner.
- INSURER:
Healthy Paws
- POSTED: 05/05/2017
- BY: Steve
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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