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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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You cannot submit a claim for multiple…
You cannot submit a claim for multiple illnesses or accidents on one claim. Representatives provided conflicting information when calling to request information. Request for instructions on what was needed in writing was not honored. It took two months to process one claim.
Insurer: Pets Best
By: Bryan Hawke
Fast & easy processing of claim!
Fast & easy processing of claim!
Insurer: MetLife
By: Beth
Better than human insurance companies!I just love how friendly and receptive…
I just love how friendly and receptive everyone is, and I really appreciate the expediency in which your team responds to the claims.
Insurer: MetLife
By: Miki Turner
Eric was clear and friendly.
Eric was clear and friendly.
Insurer: Nationwide
By: customer
Andreea is Amazing
Andreea was so incredibly nice, communicative, helpful, and answered all of my questions about my settlement. The call was super quick as well.
Insurer: Prudent Pet
By: carolinerowcliffegmail.com
Once the claim was received I got my…
Once the claim was received I got my check within a week. Very kind associate walked me through the paperwork.
Insurer: MetLife
By: customer
Carla was kind
Carla was kind, transparent and efficient. Honestly, incredibly helpful. Most competent client experience I have had in a long time! She was wonderful!
Insurer: Fetch
By: Pana Diamantopoulos
Good experience
Easy to submit a claim and had most of our dog's annual visit and vaccines refunded.
Insurer: MetLife
By: Jeni
Prompt decisions on claims
Prompt decisions on claims and helpful representatives are much appreciated.
Insurer: Trupanion
By: Jim
In the beginning
In the beginning, it took several weeks to get reimbursed, but that part is getting better. I believe this is my third year as a customer and you guys keep raising my rate due to the plan that I’m on because you don’t like that plan anymore and you want to price me out of it. I do not think that’s fair given I pay in full upfront, and I’ve been a good customer and you guys offered that plan… To try to price somebody out of it just because you wanna get rid of something is not the right thing to do.
Insurer: MetLife
By: customer