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The coverage is great, but claim order and customer service need work.
I love the coverage, and generally I love having met life however the way claims are completed, the order in which things are done, and the absolute monstrosity I ran into a month or so ago when attempting to rectify an issue that happened on MetLife’s end from how it was explained to me, was extremely frustrating and if it continues I will consider another company.
Insurer: MetLife
By: customer
Great, first time experience
The girl that helped me fill out the claim form was so helpful and patient. I expected the claim to be denied, but was so surprised when it went through so quickly. in the beginning I was skeptical about getting my dog health insurance but now I’m glad that I did.
Insurer: Spot
By: Josh Blatchford
Such an easy process
Such an easy process, makes me feel relieved to not have to worry about this part.
Insurer: MetLife
By: Dori
Amanda is the best
When I originally spoke with Amanda about insurance for my dog I knew Fetch pet insurance was right for me.She was so helpful and answered any questions I had and made me feel totally comfortable choosing Fetch.She is the best and a real asset for your company. I didn’t feel the need to call any other providers for information after speaking with her.Thank You Amanda!
Insurer: Fetch
By: Dorothy Erli
We have had MetLife pet life insurance for our two Doodles
We have had MetLife pet insurance for our two doodles for the last three years. One of our doodles, Harley, is getting up there in age (arent’t we all?) and has had more vet visits than we or he would have liked. There are two pieces of really great news: (1) Harley is almost 15 1/2 years old and is doing great; and (2) MetLife pet insurance has been amazing, including phenomenal customer service. We very much appreciate it . . . and so does Harley.
Insurer: MetLife
By: AMS
Easy claims submission
Easy claims submission, prompt reimbursement
Insurer: MetLife
By: customer
There is such a burden
There is such a burden! Time limits, SOPs, etc. My vet is very slow to finish charting and SOPs, so it’s a challenge for me to get things in on time. Then the requests for information is ridiculous. For example, I submitted the order for her monthly flea/tick/heartworm prescription and her eyedrops. I used the vet pharmacy and the paperwork showed that but I still received requests for more information. Ridiculous and burdensome at a time such as this. Also, the app is finicky and glitchy and not really that user friendly but you don’t miss a beat trying to sell me something.
Insurer: MetLife
By: Jaretta
Josh Sabado was friendly and very…
Josh Sabado was friendly and very helpful with the issue I had. Thanks Josh!
Insurer: Fetch
By: Cami Crosby
The app is user friendly
The app is user friendly. Submitting claims is easy. Everything is outlined.
Insurer: MetLife
By: Rebecca V
Fast payment
When all the documents are provided, claim payment is fast.
Insurer: MetLife
By: Ben Chaff