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Pet parents across the U.S. and Canada have left over 216,554 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service specially…
Excellent customer service specially when I had an accident claim. One thing not happy with is the yearly significant rate increase even though had not accident claims for past 7 years as a customer with Sonnet
Insurer: Sonnet
By: M H
still processing my claim after 3 months and now policy is no longer active
It's been more than 3 months since my dog passed away and I made the claim. The claim status remained as "processing" and now, I can't even log onto the portal because i don't have an active policy anymore. How am i supposed to get my money? Am I getting scammed?
Insurer: Pets Plus Us
By: Katie
One of the if not THE BEST Insurance companies!
I’ve been with Sonnet Insurance for several years now, and my experience has consistently been excellent. Getting a quote was fast, fully online, and at the time it was the best rate compared to other providers. Their platform is simple and accessible, and having all my policy documents available online meant I almost never had to call in for anything. The true test of any insurer is when you have to make a claim, and Sonnet proved themselves during the August 2024 Calgary hailstorm. They arranged an inspection within two weeks and used modern technology like drone scanning to capture detailed photos, measurements, and assessments of the damage. The report they generated was thorough and transparent, and they clearly walked me through the reimbursement options. What impressed me most was the speed afterward — once I accepted the settlement option, the funds were e-transferred to me on the same day. That level of efficiency and customer service is rare in the insurance industry. Overall, I’m extremely satisfied with Sonnet Insurance and would highly recommend them for their convenience, transparency, and exceptional claims handling.
Insurer: Sonnet
By: PC
This was a smooth and FABULOUS process
This was a smooth and FABULOUS process. I am so thankful that my vet suggested insurance for my pet.
Insurer: Pumpkin
By: Noralyn Giles
Delaney was Awesome she helped me with…
Delaney was Awesome she helped me with my issue and was very knowledgeable. Explained how to process my claims. It’s so nice to hear a pleasant person.
Insurer: Prudent Pet
By: Lynn Simmet
Franklin
Reaching Franklin was the best part. Calm, informative and very patient. Made the return process easy and efficient
Insurer: Nationwide
By: Martha Neil
It was easy to navigate
It was easy to navigate
Insurer: MetLife
By: Andrea Rivera
Seamless and Simple
Seamless and simple. Clear and detailed information to make an informed decision.
Insurer: MetLife
By: Karen
Is easy to follow just gets a little to…
Is easy to follow just gets a little to speak to an agent occasionally
Insurer: Sonnet
By: Lillyanne Busto