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I wish people-insurance was this honest and friendly.

Being able to upload the information through the website is very easy and efficient. Everything is processed so quickly and we received our check in no time.

Any one I spoke to at Pets Best were very professional. No matter what is discussed I felt there was a genuine concern for my pet. I am very impressed with the online claims process as well.

The representative was helpful and courteous. I hate to score her lower than ten but she represents the company and I am frustrated with the length of time it is taking to resolve an appeal. She was unable to resolve my issue because she is not in a position to make approval decisions.

From the date of the application Embrace was searching for anything that they could use to come up with as many pre-existing conditions as possible. For example, my dog is prone to ear yeast infections and had had one in the last 12 months. Now anything that in any way is dermotogical in nature is pre-existing. That is overly broad, a real stretch, and just plain not right. on two occasions they have rejected claims that should be paid...yes they changed the determination and approved the charge but only after I caught them and questioned it. For this reason I give them an 8 rating but at this point, no I would not recommend them to anyone. Below they are asking for the category of your claim, I notice they separated ear problem from skin problem...well if they are separate why is any skin problem pre-existing on my dog because of an ear problem???????? Just watch Embrace real close.

My beloved dog is very active and accident-prone! He has limitless energy and has been injured more than once. Each claim we submitted was handled in a timely manner and we received follow-up calls from concerned reps inquiring about the status of his recovery. My Boomer is very special, not only to me - but to the countless people he greets and comforts during his work as a licensed therapy dog. I feel confident with ASPCA Pet Insurance and I do recommend it to all pet owners.

My cat had to have 15 teeth removed. ASPCA insurance covered it. I am very happy with the service.

I received the policy in October but nothing that looked like a bill or statement. You should send a separate statement. I could have missed the renewal deadline if you hadn't sent an email today. Your specialist was very good over the phone.

My Labrador puppy was facing life saving surgery. It had to be done at an emergency hospital so it was going to be very expensive. Even though I was scared to death, I took out a CareCredit loan that I really couldn't afford, to pay for the surgery. I kept praying that FIGO was reputable and would pay as promised in my contract and not find a "loop-hole" like some insurance companies do. FIGO came through. They paid everything but my deductible. I am very glad I have FIGO pet insurance for my dogs. Thank you FIGO!!

I've had a good experience with EMBRACE thus far. I had questions clarifying coverage, and I was helped right away.