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9

out of 10

The Representative did listen to my question, but he seemed distracted and could've given more attention/focus to my inquiry.

The Representative did listen to my question, but he seemed distracted and could've given more attention/focus to my inquiry.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Trupanion has been terrific!

Trupanion has been terrific! People insurance should be as good!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

I love the staff at Trupanion.

I love the staff at Trupanion. The service is like no other company out there.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

Great company with excellent customer service.

Great company with excellent customer service.Very compassionate.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

She was a pleasure to work with!

She was a pleasure to work with!!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: Under a year

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10

out of 10

I already have last night a friend told me she's calling you today

I already have last night a friend told me she's calling you today
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Wished I woukd have not changed from $0 defuctable to $100.

Wished I woukd have not changed from $0 defuctable to $100.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

The above ratings we gave were directed to Shelby who was the main contact person during the recent trouble we had with Trupanion.

The above ratings we gave were directed to Shelby who was the main contact person during the recent trouble we had with Trupanion.The original representatives we talked with were not particularly helpful. However, when we asked for a supervisor and Shelby came into the picture, she resolved all of our issues in a prompt and professional manner, and we couldn't be happier. We have been with Trupanion 11 years with our Yorkie Logan, and we expect exceptional service from Trupanion. We received this type of service from Shelby, and she will be our contact person in the future. Hopefully the way she deals with issues that might arise could be passed on to others at Trupanion who answer the phones and are the front line contact with the public. At this point, under the above stated conditions we would recommend Trupanion to family and friends. Cheers, Anna and Robert and Logan Lowery
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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4

out of 10

Don't think that this is the representative's fault.

Don't think that this is the representative's fault. Although she did give me wrong information to start, she did call back and tell me that what she said was incorrect. I have recommended Trupanion in the past, but based on the way my most recent claim was processed I am not so sure and would definitely not go out of my way to say how pleased I am with your coverage.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

I am very pleased with the service I receive from Trupanion and recommend it to every pet owner that I know.

I am very pleased with the service I receive from Trupanion and recommend it to every pet owner that I know. I continue to be impressed with the speed at which claims are processed. My cat was diagnosed with hyperthyroidism just months after I started coverage, so having insurance has been a big help. It gives me peace of mind knowing that, with Trupanion, I won't have to make decisions regarding my cat's care based on the cost of a procedure. I have also been pleased with the friendliness and helpfulness of the Customer Care representatives when I have called.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Under a year

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