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Figo is a great idea, however their employees are the worst I have ever come in contact with. During the difficult time after my dog was diagnosed with hemangiosarcoma I found myself having to call them to make sure claims were received with all needed documentation. The lack of empathy and downright rudeness from their employee representative was appalling. When my dog died I emailed them because I was too upset to call them and I never heard back. Finally I called them and the rep answered and I let her know I had sent an email saying my dog had passed away. Her response was "I know, we got your email." That is literally all she said and then hung up. No empathy or I'm sorry or even thanks for letting us know we closed your policy. This agent has repeatedly been unhelpful and useless when I have called in the past but I never complained as I assumed she may have been having a bad day. I didn't realize until this interaction that she actually just may be a horrible human. I have since had my family switch over to 24PetWatch Insurance. I would never recommend Figo to anyone as they are not animal lovers and do not care about owners. They made an extremely difficult time even worse with their lack of support and empathy.

everything is going well keep up the good work

I highly recommend Trupanion, no excuses pay my claims (90%) since I don’t have a deductible anymore. I have an elderly shih tzu who needs acupuncture, laser treatments for life and she is covered. I don’t know what I would do without it !

I could not have afforded to treat Sweetie's Cushing's Disease without Trupanion. Thank you for the outstanding service and for your kindness.

It was a pretty easy process and submitting it was nice and straight forward. I really enjoyed it. I was a little worried about submitting a claim since I am used to it being a pain to do but I am/will not dread submitting a claim to PetsBest. My puppy is now healthy and happy.

The representative was unable to resolve my issue because my vet was forwarding additional information for Trupanion to consider in an appeal of a claim. The representative was, however, very professional and helpful.

We have been with Pets Best for over ten years. We have referred many folks and have never been disappointed. Fabulous customer service and support. Jack and Donna Gleason

Ginger is my baby! I got her from Operation Kindness when she was just 7 months old. She has been right by my side through my major illness and surgery. When she got acanthomatous ameloblastoma, at age 8, I was devastated. She has had to go through a partial maxillectomy, having two molars and part of her lip removed, and 18 treatments of radiation. With the success of this treatment, she should be able to reach her full life expectancy of a golden retriever. I wouldn't have been able to get treatment for Ginger if I hadn't purchased Pets Best insurance. I am grateful to you every day for the care to make my precious Ginger well!!!

Maxi's kidney surgery was very expensive and scary. It was nice that PetsBest Insurance covered some of the costs up to the per pet maximum. Thank you.

Trupanion has been wonderful and I'm so appreciative and relieved to have the insurance. My lab Bode is relentless. I've had two scary incidents from his chewing. He swallowed a ball at the dog park and had to have surgery to remove it. The emergency vet found two balls! Bode doesn't get to go to the dog park anymore because I'm afraid he'll do it again. But that didn't stop him from stealing a paper plate and swallowing it. He was in so much distress. Trupanion was wonderful both times. They handled everything directly with the emergency vet and were amazingly responsive. It's so difficult when one is scared and upset because their beloved pet has a medical emergency. Trupanion was amazing and I thank them so much for helping Bode and me.