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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Outstanding prices
Great online platform, easy to use no hassals
Insurer: MetLife
By: Christopher Brass
Pets Best really is the BEST!
I had a very traumatic experience with my dog and almost lost her to toxic poisoning! She is doing great now. I filed my claim very easily on line a couple weeks later. PB replied promptly that I had not sent them an important document that I had thought I had sent in. As soon as they received all the complete documents, they promptly replied again saying that my claim was being processed. From claim being filed to payment, it was only 11 days!! Amazing! Cannot recommend them enough.
Very happy
Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excellent coverage options, and super fast payouts. I've never had to appeal any decisions or fight for what I was paying for. They straight up just do what they say they're going to do and pay what they promise when you sign up. Hopefully I'll be with them for a long time.
Insurer: MetLife
By: Marnie Farlow
Well worth theMoney!…
I found it hard to get results when emailing the claim but we finally got there also it’s well worth the price to get the premium package. I was eventually refunded 90 % (after deductible)! I highly recommend spot pet!
Insurer: Spot
By: Karen Hirschboeck
It was easy to apply and very helpful
It was easy to apply and very helpful
Insurer: Prudent Pet
By: lethamaecoregmail.com
I will never purchase pet insurance…
I will never purchase pet insurance through MetLife again. the first year we had insurance everything went smooth, no issues. Then MetLife started asking for SOAP notes for all of our pets every single time we filed a claim. I understand asking for them once but why should I have to upload the same notes I did 6 months ago for the same pet. You literally have every single SOAP note on file for my pet. When I call to inquire your representative tries telling me there's no notes for my pets. It's like pulling teeth to process a claim. I just submitted a claim for my cat and MetLife rejects the claim because they want 12 months worth of SOAP notes from 4 years ago which is absurd. My cat was only alive for 6 of those months they are requesting....she's 4 1/2 years old. Every time I call customer service they have limited knowledge on the service and process they provide. I don't even want to submit a claim because I know I'm going to spend so much time getting it processed.
Insurer: MetLife
By: customer
I feel like I paid for insurance that provided absolutely no benefit.
My dog is 5 years old, and since the day it was born I have paid for MetLife Pet Insurance. I had never filed a claim until last month, when my dog developed diarrhea and I took it to the veterinarian. The vet recommended several tests to get an accurate diagnosis, including a pancreatic blood test. When I submitted the bill, I was told that the pancreatic blood test is considered a “routine test.” Really? I’m extremely disappointed. I’ve paid for this insurance for 5 years without ever using it, and now that I finally need it, nothing is covered. This situation is incredibly frustrating. I will be looking for another insurance company, and I definitely will not recommend MetLife Pet Insurance to anyone. I feel like I paid for insurance that provided absolutely no benefit.
Insurer: MetLife
By: Javier Narvaez
Filing a claim with Spot is so easy
Filing a claim with Spot is so easy. My claim was reviewed quickly and the direct deposit processed fast too. Having Spot Pet Insurance lessens the anxiety of having to take my pets to the vet. When my cat had to go to the emergency vet, at least I didn’t have to worry about how I was going to cover the cost.
Insurer: Spot
By: Amber Foley
I am still waiting on my reimbursement…
I am still waiting on my reimbursement for a claim I placed 2 weeks ago. I called and was told it could take up to 14 "business" days to receive my reimbursement. My smaller claims in the past I received in 2-3 days, but because this is over $100 my guess is they are looking for a reason to deny it. Either way, 14 business days to receive your reimbursement is an exceptionally long time, in my opinion to wait, especially if you are on a budget.
Insurer: Embrace
By: Jennifer Griffin
It has been very easy to file claims…
It has been very easy to file claims and receive reimbursement
Insurer: MetLife
By: Casey