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10

out of 10

My call was quick and my question resolved within a minute - adding direct deposit to my account.

My call was quick and my question resolved within a minute - adding direct deposit to my account.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Trupanion has always been exceptionally timely with processing claims.

Trupanion has always been exceptionally timely with processing claims. However -- acknowledging that the highlighted turnaround time is 7-10 business days -- the first time we're experiencing the longer claim processing, despite our pets having multiple prior claims, is the time we're in the midst of an especially mysterious and expensive medical exploration; it is frustratingly unfortunate. Plus, the Vet has sent the claims multiple times and Trupanion did not receive a handful of them.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Love Trupanion!

Love Trupanion!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

Love you guys!

Love you guys!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Still waiting to hear RE: appeal of claim of 6/20/17.

Still waiting to hear RE: appeal of claim of 6/20/17.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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9

out of 10

"7" only means that I am a new subscriber and have not had enough experiences.

"7" only means that I am a new subscriber and have not had enough experiences. However, so far, my experiences have been great.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

Apparently The administration lost an invoice on an original submission and yet again on a second submission on the same claim.

Apparently The administration lost an invoice on an original submission and yet again on a second submission on the same claim. I had to have the Vet fax this after approx. 2 months.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

the three questions above pretty much answers that!

the three questions above pretty much answers that!!!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

Response to my call was immediate.

Response to my call was immediate.my problem was solved in minutes with a friendly professional attitude.pleasant experience!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

I gave my Appeal Form to my vet.

I gave my Appeal Form to my vet. He should fax it to you shortly. As an aside, the rationale for denying my claim was extremely unfair. I hope my vet can explain more clearly the reason for my claim.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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