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A patient and knowledgeable associate…
A patient and knowledgeable associate on the phone showing me how to set up my account. The bill re-imbursment was fast.
Insurer: Pumpkin
By: Gary
The Absolute Best Pet Insurance
MetLife simply has the best pet insurance product on the market. It is reasonably priced and puts the customer first. Claims are easy to report via the app, are processed quickly, and payment is immediately via Zelle. I’ve also used the virtual vet service, which was extremely helpful. I’ve referred many folks to MetLife, and I’ll continue to do so!
Insurer: MetLife
By: Jim Thorpe
I was pleasantly surprised that my…
I was pleasantly surprised that my refund was handled within a few days. Staff was pleasant and professional.
Insurer: Spot
By: Kat
My claim and payment processed in a…
My claim and payment processed in a timely manner
Insurer: MetLife
By: Debra Griffith
Cost four times increase in two years
Cost four times increase in two years - for coverage that we have not used. The customer service has been professional.
Insurer: Embrace
By: James Arnold
Appreciated the prompt reimbursement.
Appreciated the prompt reimbursement.
Insurer: Spot
By: Haydee Castellanoscardell
Excellent experience
The process was very transparent and efficient with an outcome that aligned with expectations.
Insurer: Trupanion
By: Jonathan
Metlife Pet Insurance is the ONLY One!
Metlife experience has been the best and thats why we are renewing with Metlife for the next year as well. The agents are also very very helpful and informative. Overall a fantastic experience for us.
Insurer: MetLife
By: customer
Do Yourself a Favor and Read the Fine Print
Prior to picking SPOT, I had done A LOT of research. We picked this company because we felt it best fit our puppies needs and picked a plan based on past puppy experiences with accidents and illnesses, etc. I thought it was such a good plan we paid for the year in full to get the discount. The issue with pet insurance is once you pick one, really you're roped in for your pets life, because of 'pre-existing clauses', ect. They are always on the hunt for any reason not to pay you (which I understand in the big picture is likely necessary to keep the business afloat and all the insurances do the same). What has really disappointed me about this company is that they are a 'one allergy, all allergy' company, something that a lot of pet insurance companies are not and I did not consider in my research. When we adopted our puppy he had some skin issues, we eventually determined this was due to chicken allergy and cleared up the rash. A few months later he developed a new skin rash for which we took him to the vet and they said was due to seasonal allergies, something he will likely struggle with off and on for life. Spot insurance refused to acknowledge and take this claim on, even though the seasonal allergies developed well after our entry window, because the chicken allergy was present when we first got him they said any future allergies to ANYTHING will never be covered. This makes absolutely no sense to me other than an easy way for a company to scam you and get out of paying. Something I am also sure they likely do with many other conditions. Honestly, if I had not paid for this plan in full for the year I would have cancelled my plan and gone elsewhere, however, I am going to give them another shot with my second half of the first year that was already paid for and see if my business will be won back for another year... First 6 month review of the company is a huge disappointment.
Insurer: Spot
By: Liz W