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This was a very simple process to get…
This was a very simple process to get pet insurance.
Insurer: Pumpkin
By: Kim Osborne
Get ready to pay big time
With Trupanion, be prepared to have your rates massively increased as your pets hit age milestones. They start out at the puppy age saying to get on with them early to avoid the big hikes down the road. However, once they hit age milestones that make it difficult to switch, they start hitting you with the rate hikes. We’ve had multiple rate hikes exceeding 20% year over year. They want to get your in early, then price you out when you actually get to the age that there is some risk where you might need the insurance. They give a bunch of lies that it’s about new treatments and options, but you won’t necessarily see it in your area. Bunch of corporate BS when they’re just stabbing you in the back.
Insurer: Trupanion Canada
By: Gavin
Get ready to pay big time!
With Trupanion, be prepared to have your rates massively increased as your pets hit age milestones. They start out at the puppy age saying to get on with them early to avoid the big hikes down the road. However, once they hit age milestones that make it difficult to switch, they start hitting you with the rate hikes. We’ve had multiple rate hikes exceeding 20% year over year. They want to get your in early, then price you out when you actually get to the age that there is some risk where you might need the insurance. They give a bunch of lies that it’s about new treatments and options, but you won’t necessarily see it in your area. Bunch of corporate BS when they’re just stabbing you in the back. Edit: And there is the copy paste reply you can expect and have repeated by their customer service, even if physically talking to them. I expect rate hikes to happen and some 5-10 percent increases year over year. Repeated 20%+ rate hikes is not what I expected. Unfortunately when looking for pet insurance you have to lock in at a puppy when the coverage likely isn’t needed, or it is all in vein. Even if what the response is saying is true, which I don’t believe, they are forcing additional premium coverage at whatever price they want to charge that was not what I signed up and agreed to.
Insurer: Trupanion Canada
By: Gavin Palmer
The best
I am very satisfied with my pet's coverage through Trupanion. From the ease of submitting claims online, the promptness of their text and email acknowledgments, quick turnaround/reimbursement, 90% coverage and friendly online chat and phone representative assistance when needed-slam dunk. I'm grateful I signed up my pet with Trupanion.
Insurer: Trupanion
By: Kathy
A confusing let down, in the end they were not there when i needed them
After 15 years of paying premiums for my beautiful cat, during the most vulnerable time during terminal illness I became embossed in a months long back and forth maze of emails to try and get reimbursed for her treatment. While the customer service people were friendly, they came back time and time again with denials. For a single claim, each message was replied to by a different person each time. I had to present the situation to over and over again, making the whole process heart-breaking and confusing while I was already feeling so upset over my cat’s health. And it was all unnecessary, the basis of their denials was due to arbitrarily re-classifying the claim based on things I had not yet paid the deductible on. Due to their rigid procedures it was then up me to the present evidence and proof that it was incorrect, which added up to hours of time, frustration and stress. They would the apologize, do the appeal, and reclassify it in some other way that avoided payment- only for the process to begin again. When I appealed, they told me I should bring my dying elder cat, who at this point was no longer eating and preparing for her journey, on a stressful trip back to the vet for more extensive testing to prove that it was part of her chronic condition. Since having experienced this, I have connected with many others that had similar heartbreaking experiences. So, while on the surface this company seems friendly enough, I would not expect support from them. They are like a sugar coated razor blade. Instead, if I decide to have another pet in the future I will follow the suggestion that many vets now make (after seeing this process over and over again), I will put the amount I would pay on a deductible in a separate bank account to save up for unexpected vet bills. When you are self-insured you can avoid the disrespect and stress associated with dealing with a large company like Trupanion that firmly places profits over fair treatment and wellbeing.
Insurer: Trupanion Canada
By: M
Pets Best Working Hard for Me
Pets Best continues to process claims without lots of questions. Very satisfied customer with 2 policies.
Insurer: Pets Best
By: Frank Campana
Customer service was very professional…
Customer service was very professional and concerning when I told them what was happening with my 5 yr old cat. I just joined and noticed The insurance offers great benefits. I look forward to a long term relationship.
Insurer: ManyPets
By: Damaris m
Best insurance provider for your pet
I am the owner of a 15 year old female toy Pomeranian. Bella was diagnosed with collapsed trachea at the age of nine. At that point the vet told me that she was not going to have a good quality of life and I should think about putting her down. Of course I ran away from that vet and went to a different one.Between nine and 15 she has developed severe pulmonary hypertension along with collapsed trachea, arthritis and other small elements. No matter if I submit a bill for as little as $45.99 or $3400.00 trupanion addresses the invoice within hours. Not to mention payment is forthcoming within days of the invoice if it’s not hours of being submitted. Yes trupanion has raised my policy over the years as I other insurance companies, however a small price to pay for the knowing that I can provide the best care for my pet, loved one family member. Thank you Trupanion and your team.
Insurer: Trupanion
By: Gabriel
Quick, Easy & SO helpful!!!
I submitted my invoice from the vet - not sure if there was anything they can do. They reviewed the invoice and very quickly notified me of what they would cover and how much money I would be reimbursed. So awesome. And such a help! :)
Insurer: Trupanion Canada
By: Kristina
Very easy and fast to get the info I…
Very easy and fast to get the info I needed and get my baby covered!
Insurer: ManyPets
By: Amber