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Claim taking weeks to review as they ask for information I’ve already provided
Healthy paws advertises in big print on their front page that most claims are settled in two days. I’m over three weeks into mine. They sent me an email saying that the invoice I sent isn’t valid, because it needs to be itemized and contain a bunch of specific details. It was itemized and contained everything they listed. So I called and talked to an agent who looked at the bill, agreed it was itemized and said she’d tell the underwriter to review it as is. The status of my claim updated to in progress, but a few days later I logged in to check and it was back to requesting the same information, except this time they didn’t email me or give any notice. I emailed and explained in detail that my invoice fit all their requirements. They responded with a generic email asking for an itemized invoice. These people are unethical, morons or both. Don’t deal with them.
Insurer: Healthy Paws
By: Alex Willen
Nationwide Not on Myside
I am already disappointed in a company who I thought values the customer and demonstrates integrity. I recently signed my 2 puppies up for insurance. Same bread , same age same type of policy yet I was charged higher rate for one puppy than the other. That’s crazy! I reserve my judgment and decide ed to call thinking surely this is an error? I stayed on hold and the phone hung up, then after I called back A nice lady told me she could switch me over to the correct department. I advised I was not interested in holding for over 15 minutes only to not speak to someone. I instead requested a callback. Well no call back ever happened. I guess Nationwide isn’t as respectable as I thought!! My second request was a simple name change correction to one of the puppies. I again was advised by a nice lady that I had to grant permission and she gave me the link. That was done same day. Guess what I received no email response that this was resolved either!! How can I trust a company that has such poor customer service!!! Your rating is a deserving one star!!
Insurer: Nationwide
By: Ms. Strong-Thomas
Disgusted
The cost of my dogs insurance is now more than my own. You people are ridiculous. $200 a month from what used to be originally around $60 a month. Constantly hiking up the costs. You called it an increase due to the cost in the area but the costs have not changed AT ALL at my vet. This is directly tied to the fact that I now have hit his lifetime deductible for his skin issues and now you actually have to start paying something towards his care so you're balancing that by jacking up the rate. Congratulations on making pet care as shitty as human healthcare. Well done. I'm sure your shareholders will applaud. Update: spoke with your customer service. Nothing has been resolved other than verification of what I already wrote. You cannot justify the recent 30% increase when inflation is less than 4% in my area. This is nothing more than a counterbalance to offset the fact that his deductible has recently been met and now you actually have to live up to your end of the agreement.
Insurer: Trupanion
By: Nate
Registration and insurance start…
Registration and insurance start process was very good
Insurer: Nationwide
By: customer
Friendly telephone help.
The representatives were very courteous and helpful, despite the larger insurance underwriting issues inherent in every policy, regardless of the carrier. Poor customer service would have made it worse.
Insurer: Nationwide
By: Pet Insurance Customer
Great customer service!
Great customer service!
Insurer: Prudent Pet
By: edraftcadgmail.com
I recommend to stay away from Figo
I purchased the policy with Figo for my healthy 3-months-old puppy; Included wellness benefits (preventative) in the coverage. a) Figo only covered a very limited amount for the vaccinations and wellness exam that I specifically chose to pay the premium for ($165 out of $548.84). b) When I took Charlie to be examined for a few skin issues that I thought could've been problematic (after the waiting period was over!!!), Figo found a way to not cover it because I told the doctor that they appeared 4-5 days ago, and 5 days was apparently prior to the end of the waiting period. The fact that I said 4-5 AND that I waited to take him to the vet AFTER the waiting period was over didn't matter, I guess. c) But the last drop was the denial of half of the charges for the diarrhea appointment. To deny the coverage for the test for parasites while the puppy is having such severe diarrhea is absurd! And the medication the vet prescribed was not "medicated" enough, it was too "natural" for Figo, so they didn’t cover it as well. I refuse to give my business to the insurance company that has no care for animals and only cares for their bottom line.
Insurer: Figo
By: Alina Labizon
Representative Daniel was super nice
Representative Daniel was super nice, knowledgeable and helpful. He answered all my questions.
Insurer: Nationwide
By: Laura
I love this insurance
I love this insurance. I’m glad I chose MetLife for my Finn.
Insurer: MetLife
By: Scorpionrockstar
Kia was very professional
Kia was very professional, answered all my questions and was very helpful In helping me select the right insurance coversge for our new puppy.
Insurer: Nationwide
By: Laury