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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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First time a claim I submitted was…
First time a claim I submitted was covered
Insurer: Fetch
By: Gerald
It is really easy to file a claim
It is really easy to file a claim, but the verdict is still out on how long it takes to get reimbursed.
Insurer: Embrace
By: Timothy Fulks
Everyone I talked to was kind
Everyone I talked to was kind, patient and knowledgeable. Thank you
Insurer: Trupanion
By: Ellen
Scam
Scam! They tell you they reimburse a certain way, but when you file a claim, they don't cover anything you are paying premiums for. I pay for a 90% policy, but that is not how they processed our claims. High premiums compared to reimbursement. We are looking into new insurance. I would never recommend this company.
Insurer: Spot
By: Unhappy customer
Shame you can’t adjust your annual
Shame you can’t adjust your annual. Only way you can is canceling and rewriting a new policy, but then anything during the past is considered pre-existing.
Insurer: Spot
By: Dee
We had an excellent claims experience
We had an excellent claims experience! My dog had pancreatitis and the little guy was so sick. I authorized the vet to do anything and everything possible to help him feel better (we were fortunate enough to be able to simply hand over our CareCredit card during our emergency vet visit and did not worry too much about cost) A few days later, after he had started to feel better, I submitted our first claim to insurance not really knowing what to expect. I was so pleasantly surprised by the coverage (500 deductible with 90% coverage) plus the fast processing time! 3 days!! When friends and family reached out to ask how my pup was doing, I was so happy to report that he got the care he needed to help him feel better within a few days and.. we have the most amazing pet insurance! I think they’re going to check out Pets Best for their pets as well 🩵 I cannot thank you enough for the wonderful experience, Pets Best! Apollo and I are truly grateful 🩵
Insurer: Pets Best
By: Debi F
Thank you Trupanion!!!!!
Our Lil Gus had to spend 2 nites in ER hospital. It was outrageously expensive but thanks to Trupanion WOW!! 1. ER hospital ran the bill directly on line with Trupanion and within 5 minutes it was approved. 2. You just never know when you may need the insurance. We hadn't filed a claim for a year and I almost canceled. Something said no keep it. And boy am I glad I did. We may not have our Lil Gus today if it weren't for Trupanion!!!
Insurer: Trupanion
By: Jamie ferguson
Spot makes it very easy to file any…
Spot makes it very easy to file any claims you may have. I 100% recommend spot pet insurance for anyone who wants great coverage, and a very responsive team to answer any questions you may have.
Insurer: Spot
By: Dylan
Easy to work with
Easy to work with. EoB are easy to understand.
Insurer: MetLife
By: customer