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Do not feel I was given straight answers and felt frustrated when I hung up.

I'm still confused on the rules of converting a trial, I've been told waiting period are waived if converted during trial and also told that only applies if you do it within 24 hrs?

Love Trupanion thanks and keep up the great support and customer service.

Do not feel I was given straight answers and felt frustrated when I hung up.

I don't know if my issue has been resolved. Also, the wait to speak with someone on the phone is extremely lengthly.

Kyra sent forms we need to deal with to get problem resolved.

We agreed on a plan, first, for me to speak to the vet hospital. I did that. The hospital manager agreed that the vet should have included the info on toxicity of macadamia nuts and that Shep might have eaten some and that the report shoukd have so stated. The manager will speak to the vet, and discuss forgiveness on the exrays and the physical exam. Once that is determined, I will contact Trupanion. BTW, the hospital manager wants to discuss this w Trupanion - primarily to tell you that a neurological assessment was done. Since there is zero reason why she would arrive at « soft tissue injury » - and then follow up w « more vomitting ». ... scan of abdomen ??? Seems like the vet might suspect that vomiting is not a thpical response to a soft tissue injury. Maybe we can then discuss thoughts of Trupanion. Thank you.

You always do a great job for us. We are so thankful that an insurance company can have the values, fairness, and heart that you have. You have made it possible for us to give our girl the best life possible and you have never once indicated hesitancy to help us despite her many challenges. We have recommended Trupanion dozens of times to other very happy friends and the Loomis Basin Clinic has adopted Trupanion as their go-to number one referral for new pet owners. Thank you.

CAmille was a joy to speak with. Ver6 caring and knowledgeable.