good communication on claim status
I was very impressed with the ease of filing claims and how quickly I got responses from the company regarding the claim status. Reimbursement took longer than I expected considering how quickly everything else happened.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Great Dane
- AGE OF PET: Under a year
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Bella Surgery, Bilateral Luxating Patellas
Our dog Bella had problems with her back legs. We took her to the Vet, and she was diagnosed with Bilateral Luxating Patellas, or floating knees. A condition the Vet said would get worse over time and could lead to severe arthritis. The vet recommended surgery. The surgery was very expensive and we are thankful that Trupanion helped pay for most of the surgery.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: Under a year
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Great, fast service!
This was my first claim with Trupanion and they made it so easy! All I had to do was fill out a few lines on their claim form and send it in with the invoice from my vet. They took care of the rest and sent out a check within 48 hours. I was worried they would make me jump through hoops but it was so simple. It's nice not being like the enemy when claiming an insurance reimbursement!
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: Under a year
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excellent
excellent service, fast and efficient and friendly when I have dealt with him on the phone. very satisfied with their service
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Welsh Corgis
- AGE OF PET: 1 - 8
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Very pleased with coverage.
I have two cats and a dog insured. My dog and one cat have had some serious illnesses. Trupanion works rapidly with my vet and reimbursement is quick.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Siamese
- AGE OF PET: 1 - 8
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No hassle, quick reimbursement
Never thought I would see a dime of the big bill paid for my Labradoodle puppy's rock eating adventure. Our new puppy ate some rocks and after a night at the hospital hoping things would come out naturally, he underwent surgery to remove the stomach contents spending post-op time in the hospital as well. He is doing great; Trupanion promptly and professionally kept me posted on status of the claim and very quickly. I was surprised how easy the process was and how quickly the check arrived. No hassle!
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Labradoodle
- AGE OF PET: Under a year
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The best
We've been a customer for four years with three cats. We have a zero deductible, and the coverage is decently priced, but we just had a rate hike. While I wish it was more reasonable, we'll never leave. I've never had a claim denied. They are always there, always willing, always kind, ever -single- time I call for help. It really is that easy folks. Just get the ins. You'll be happy you did. Our cat has on going care and medication issues. All I have to do is submit the receipt when I pick up her monthly medications, they reimburse 90%. Done. What else do you need?
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Bengal
- AGE OF PET: 1 - 8
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very satisfied with trupanion
My claim was handled quickly. Customer service was very helpful
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Basset Hound
- AGE OF PET: Under a year
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Easy process, super quick payment!
Our dog Iris came down with a severe case of hemorrhagic colitis a few weeks ago. She spent a couple of days and one night at the vet and thankfully recovered fully. The bill at the end was large but we were so thankful that we have Trupanion insurance so that we only had to worry about our dog and not money. We received our reimbursement payment in less than a week which made covering the Visa bill simple. Thank you Trupanion!!
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: 1 - 8
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