Confusion
I felt like I did half the work. Two claims were filed and they were confused on which claim went to which pet hospital. After many email, faxes and phone conversations, things got cleared up. It was very frustrating doing the work when I'm paying Trupanion for the service! Then, I get a major rate increase! Also, representatives are slow to respond to emails, when it concerns more claims on the same pet. I guess it's wrong to expect quick turnaround, but we have to pay on time! They are a 24/7 company......right? Not sure if I would recommend or not.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Newfoundland
- AGE OF PET: 1 - 8
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12 week old puppy with kidney failure
I am still astonished at the service and coverage of Trupanion. I can't even begin to tell anyone how wonderful this coverage is!! Having a puppy get so sick and so early was stressful enough, let alone worrying about vet bills. Trupanion paid exactly what they describe! AMAZING service! Sign Up!
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Great Dane
- AGE OF PET: Under a year
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Quick service
We have 2 pups, and this was our first claim for either one of them, after an acute case of pancreatitis and a night spent at the emergency vet. The claims process could not have been made any easier, and the staff were extremely helpful when I called up with questions.
We got most of our costs reimbursed, and there were no surprises in terms of what the insurance covered and what it did not cover, which is honestly a refreshing feeling in the insurance world.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: 1 - 8
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Fast claims processing; honor claims
This is the second claim I submit that has been timely and properly honored. The claim was processed directly with my vet. All I had to do was fill out a simple claim form and they took care of the rest so I could focus on our dog's rehabilitation.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Presa Canario
- AGE OF PET: 1 - 8
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Does it again!!
Excellent. Speedy claims processing.
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The best service ever!
Our CKCS pup was in trouble with what was eventually diagnosed with Addisons. While we were in the assement room at the hospital I got a call from Trupanion telling me not to worry that everything was covered. What a piece of mind that was to focus on getting Lady well again as opposed to worrying how we were going to cover the cost. If you don't have pet insurance with Trupanion then you better get on with it. We are so glad we went with them. The claim was covered right away through direct billing and all cost for the life of our pup are covered.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 1 - 8
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So thankful for Trupanion!
I have a young dog and debated weather or not to get pet insurance. Fortunately I did, as my dog developed a lump on his tail that turned out to be cancer. He had to have his tail amputated. Trupanion paid quickly and without any hassle.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Mixed Breed
- AGE OF PET: 1 - 8
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great, easy
kani who was 1 yr old torn a ligament in his knee, it was a big operation, scary, and to us a difficult 2 months recovery, trupanion handles claims easily and quickly, allowing us to focus on Kani, with simply checking up e-mails letting us know they have it taken care of, better than my own insurance
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Pit Bull
- AGE OF PET: Under a year
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Fantastic
If Trupanion offered health insurance for people that was as easy to deal with as for pets, I would drop my current provider in an instant and switch to Trupanion.
- INSURER:
Trupanion Canada
- POSTED: 08/30/2017
- BY:
- BREED: Anatolian Shepherd Dog
- AGE OF PET: 1 - 8
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