Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,390 total
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Money hungry
Find a way to increase your premium each year and say they can decrease it if you decrease your coverage. Only filed one claim in the last year and I paid them more than they paid me. Emailed with complaint and Jeff/ Jess were of no assistance. They blamed it on state wide increase and inflation… but if it’s inflation then my coverage should also increase to ensure I can cover potential costs at a vet if needed. Just a money hungry company. Spending an extra $200 for same plan as previous year and no pet health changes. Also for claim submission on the app it’s all robot auto replies not a human.
Insurer: Lemonade
By: Ash
BEST DECISION
I had purchased pet Inurance for my Golden when he was just a puppy. I always tetter tottered with the thought of is it worth it. I am paying a premium and not even going to use it (but isnt that how all insurances work. You hope you don't need it) My 7 Year old boy was diagnosed with Lymphoma and heving insurance was the greatest blessing. It made all of my decisions regarding Testing and treatment alot easier. If I hadnt had the comfort of insurance I wouldnt have got to enjoy my boy for as long as I did. I also adopted a new puppy after the loss of my boy and I ensured him before I even picked hime up.
Insurer: Pets Plus Us
By: Erin
Easy to place a claim
I'm a first time Pet Insurance owner. After many dogs and lots of medical bills the coverage MetLife offered met all my needs at a great price point. With MetLife, the claim process was easy to use - the customer service reps were so helpful and caring, and the payout process was seamless. I'd recommend to all pet owners out there!
Insurer: MetLife
By: Michele
MetLife Pet Insurance
I have insurance through them on all three of my dogs. I find the insurance very affordable and easy to work with. This is the first time I’ve ever had pet insurance and after a year with them, I’m about to renew my policies. I never knew insurance could be so easy.
Pets Best
Pets Best has been my insurance for 4+ years. They make it very easy to put a claim in. They keep you posted on the process which is done in a timely manner. I have not had any issues with them. My only complaint is that the premiums have increased each year 20-40%.
Healthy Paws For the Win!
We have had Healthy Paws for our dog since we adopted him from the humane society when he was just a puppy. We decided to get insurance for him after the amount of money we spent on our first two adopted dogs toward the end of their lives. We figured one catastrophic event is all it would take to make it worth our while. We were correct! The first few years of his life we did not even meet the deductible - which was fine, that meant we had a healthy boy on our hands. Recently Lemmy (our dog) developed a limp that would not go away. We discovered he had a torn cruciate ligament in his knee. I did not do any calling ahead of time to make sure it was covered - which had me nervous. No need to be - Healthy Paws covered 80% of the surgery (minus our deductible) and all costs associated with it - except the exam - which is the plan we are signed up for. The premium has risen slightly every year with age, but that is to be expected. We love Healthy Paws!
Well Worth It!
"I have 3 rescue cats. All of them young and related. They are indoor only cats but that doesn't mean they don't have accidents, illnesses, and regularly need to see their Vet for wellness visits. I learned a long time ago that you need to have really good pet insurance. Pets Best is by far the most comprehensive pet insurance I've had. They are very transparent with your costs and reimbursements. They are easy to get in touch with for assistance and I find filing a claim online to be simple and straightforward. My male cat dislocated his knee and had to have major surgery which was expensive. Pets Best covered this. We have no idea how he did it but at 2 years old, he clearly believed he could fly. Perhaps he had to learn the hard way that he's not a bird. His mother and sister suffered from urine crystals and we have been working with our Vet to clear this up as the little girl cat developed stones, which is quite serious. Pets Best covered their tests and medications which is substantial. Pets Best is an essential for my ability to take care of my cats. They allow me to keep my fur babies in excellent health. I am very pleased with their service. "
Cost
We chose this insurance first 5 years all good a few claims but that is what you pay for …. Right? Last year insurance premiums were about to go up 70% REALLY !!!! We chose to drop coverage from $15,000.00 to 10,000.00. Lo and behold this year our dogs insurance is going up from a little over a thousand dollars a year to $1660.00 a year REALLY….. so I guess they just keep bumping it up until a person either gets pissed off and cancels or to be able to afford it a person keeps dropping the coverage until it’s pointless to have it at all but they still sucked the coverage out of you for 5 plus years when your pup is at their best …. Young and healthy. This is so sad thus company is not for the pet it’s for their corporate greed I would not recommend them to anyone. Should have stayed with Trupanion
Insurer: Fetch Canada
By: Louise
Healthy Paws Pet Insurance: A Lifesaver for Our Furry Family Member
As pet owners, we all want the best for our furry companions, and for us, that includes making sure our dog is covered in case of unexpected health issues. Our eight-year-old chocolate lab is a beloved member of our family, and thanks to Healthy Paws Pet Insurance, we've been able to focus on his care rather than worrying about the financial side of things. We've had to use our Healthy Paws coverage twice over the years, and both experiences have been nothing short of exceptional. Their customer service team is friendly, knowledgeable, and always willing to go the extra mile. In both instances, they quickly verified our coverage and provided us with much-needed reassurance about what would be covered, which eased a lot of the stress during tough times. Submitting claims is incredibly easy and user-friendly. What really stood out to us was how quickly Healthy Paws processed and paid our claims—within just a few days of submission. This efficiency allowed us to focus on our dog's recovery without the added worry of financial strain. Having Healthy Paws gives us peace of mind knowing that we can provide the best care for our dog without hesitation. For anyone considering pet insurance, we can't recommend Healthy Paws enough. It's not just insurance—it's a safety net for the moments when you need it most. Healthy Paws truly understands that pets are family, and their exceptional service reflects that every step of the way.
Insurer: Healthy Paws
By: Tim
Prompt compensation and customer service
For my first claim I was impressed with how quickly and easily I was compensated. I expected there would be a big fight for my puppy who had to have his kidney removed. I expected them to say it was related to a broken leg suffered from a dog attack which happened right before I signed up for insurance. When you call customer service for any enquires someone pleasant actually answers the phone! The monthly rates are very reasonable and the claim portal is very easy to navigate. I plan on staying enrolled for the life of my dog as long as rates doing go through the roof like other pet insurance plans I've used.
Insurer: Pets Plus Us
By: Diane