Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
21,918 total
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Horrible
I should have learned my lesson from my previous experience with MetLife pet insurance. They are horrible to work with. They take forever to reimburse for a claim. Your premium is always going up. They make excuses as to why something isn’t covered. Just a horrible company to have pet insurance through.
Insurer: MetLife
By: Joyce
Te Ata herniated disk surgery
Te Ata herniated a disk between C3 and C4 and was paralyzed. She had to have triage, xrays, intial MRI, 3 hours away, emergency care at Oklahoma Veterinary Specialists and surgery. All completed within 30 hours, which was the key to success. Knowing that I had Pets Best insurance that paid 90/10, I never worried about the expense we were going to have. Pets Best even covered the Sports Medicine rehab and acupuncture. With so many invoices and records, it did take a little longer than usual. Received all payments combined within 30 days. Any new invoices that still pertain to rehab is usually paid within a week. Would not change for anything. Pets Best has been very good for my doberman kids"
Policy Increase
MetLife increased my policy by over $700 a year. They are stating that this policy that I have no longer exists therefore I have to pay the price for it. I called multiple times they did not want to help me except for wanting to reduce my coverage which I do not want to do that was their only option. Their customer service was terrible I was lied to a couple of times by customer service and I was told that if I did not want to change my coverage then there wasn't anything that they could do for me since my policy that I have doesn't exist anymore
Insurer: MetLife
By: Teresa
Worst
I have a lot of complaints about the claims through this company. But to make it short I pay for insurance that does no good. I am better off putting the money I pay them into savings to use at the vet. They are difficult to work with.
Disappointed After 16 Years – Outrageous Premium Hike
I’ve been a loyal Embrace Pet Insurance customer for 16 years, insuring six different animals through them. Over that time, I rarely used the insurance, but I paid consistently, trusting they’d be there when I needed them. That trust is now completely broken. Out of nowhere, they’ve raised my monthly premium from $237.46 to $478.99. That’s more than double. Their only suggestion? Lower the coverage on my 16-year-old cats. Seriously? After all these years of loyalty and minimal claims, this is how they treat longtime customers? I’ve never experienced anything like this before, even with pets that have aged or passed. It feels dishonest, and it’s unacceptable. I’m pulling my remaining pet, Shiloh, off their policy immediately. I refuse to go through this again as he gets older. I’ll be switching providers and removing any positive reviews I’ve left in the past. If you’re considering Embrace, think twice. If anyone has recommendations for a pet insurance company that doesn’t do this, please share. I’m done with Embrace.
Insurer: Embrace
By: Marilyn
First Time Buying Pet Insurance
Having recently rescued a one-year-old Chihuahua mix from the shelter, I decided for the first time to buy pet insurance to cover any potential catastrophic problems. My first claim was a simple wellness check which cost $65 and I received $50 reimbursement within 48 hours. I am very impressed with PetsBest!
Easy and efficient
My dog recently had a 24 hour stay in the vet hospital for eating a foreign object and they worried about a possible obstruction. It was an expensive stay but the whole claiming process was very easy and fair. Our refund has already been deposited to our account. Thank you to the hospital and insurance for helping us when it was stressful.
Insurer: Pets Plus Us
By: Moiya
PetsBest Saved Our Girl
Our girl Scout tore her ACL. Without PetsBest, our options would have been severely limited - have our girl live in unimaginable pain or go into debt by several thousand dollars. Thankfully, our girl is on her way to recovery and will live a long, pain-free life. We cannot thank PetsBest enough! I tell everyone to get pet insurance, specifically PetsBest.
Katy' Rash
Certainly! Here's a more polished and natural version of your message: --- Pets Best offers excellent pet insurance at competitive prices. The premiums are affordable, filing claims is simple, and claims are processed promptly.
Anna, the Mighty Galgo's Life Adventures- Pet's Best always has our back!
Anna is a petite Galga (Spanish Greyhound) with an outsized personality. We didn't set out to adopt her or her brother—instead, they became part of our family when my mom passed away three and a half years ago. From that moment on, my husband and I made a promise to give them the best life possible, just as my mom would have wanted. Last summer, we noticed what we thought was a benign fatty lump on Anna and scheduled a vet appointment right away. That visit marked the beginning of a stressful three-month journey. What was initially diagnosed as a stage 2 sarcoma turned out to be stage 3. Because of her slender greyhound leg, it took two surgeries to fully remove the tumor. Along the way, a specialist also diagnosed her with a heart condition, Mitral Valve Degeneration, that now requires ongoing monitoring. We carry accident and illness insurance for all four of our large dogs, since we're able to handle routine care ourselves. But Anna has certainly been the one with the most frequent—and costly—vet visits, due to ongoing monitoring for her cancer and heart condition, as well as a handful of other predicaments she's managed to get herself into. It's the unexpected expenses like these that make us so grateful for Pets Best. The coverage has lifted the burden of difficult financial decisions, allowing us to prioritize Anna's health and well-being. We are truly thankful.