Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
21,918 total
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Satisfied customer
This is my first year with Pets Best insurance for our puppy. The insurance has responded promptly to claims, helped with questions and processed benefits timely. I've been very satisfied with the coverage and benefits at this point and hope to continue this coverage when it is time for renewal.
Insurer: Pets Best
By: Janie
Healthy paws are excellent!
I’ve been using healthy paws pet insurance for a few years now and they really have made such a difference in keeping my pup happy and healthy. I can’t begin to say how happy I am with them. Excellent service everytime.
Pets Best is the Best, Literally.
This has got to be the clumsiest, most expensive dog I have ever owned, but I am so thankful I had the foresight to get him pet insurance as a puppy. Pets Best has been there for us every step of the way, and I am so incredibly thankful to have a policy that covers all of Jasper's needs. Never once have I had to worry that we wouldn't be able to take care or him or that his claims wouldn't be covered - I recommend Pets Best to all my friends and family for their own pets needs. It really has been a life saver - MULTIPLE TIMES!
Insurer: Pets Best
By: Emily
I’m so Impressed
I adopted a shelter puppy. I read good reviews for Pets Best Best insurance. They have been great with easy claims, quick payments and great coverage.
So far, so good....
Recently adopted a cat and two kittens. Purchased insurance through Pets Best for all three. Submitted one claim so far. Received a timely response and approval. Website is easy to navigate, user friendly, can easily add pets, change policy or submit claims. Satisfied and would recommend based on my experience so far.
Bella's Vet Claim
The whole process was quick and easy. I submitted the claim online and had my refund is a few days. I received the expected amount as written on the policy.
I do not recommend PHI Direct.
My cat's policy was cancelled simply because I got a new credit card — and PHI has no way to update payment information online. The only option was to call, but every time I tried, it was outside their limited business hours. As a result, I was told I had to start a new policy from scratch, pay a $40 registration fee, and that my original $36/month rate was not guaranteed. All of this could have been avoided with even the most basic online account tools, which every other modern provider offers. Customer service was unhelpful and rigid, showing no concern for retaining clients. I’ve now switched to a provider that offers proper digital support and flexibility. Would not recommend PHI Direct.
Insurer: PHI Direct
By: Maryna
claim
I had to cancel the insurance as I wasn't going to pay for something that was taking over 1 month to get reimbursement. I would submit everything they asked for only to receive an email saying they were missing information that I knew I sent and had record that I sent it. Their live chat is terrible as no one is available during the open hours. The email responses are not much better as these are vague and not helpful. There was no simple and quick reimbursement as everyone has said.
Great Service Provider
I am extremely impressed with the fast turnaround on claims review and payment. I have had Healthy Paws for a number of years for my pets and am very happy. I like the fact there is no yearly maximum payment and you can adjust your deductible and payout percentage. They even followed up to ask how my pet was doing after claims reviews. Alternate medicine is also covered. I am very glad I have Healthy Paws behind me and would recommend them to pet parents!
Insurer: Healthy Paws
By: Debra