Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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A great pet insurance company that I…
A great pet insurance company that I used for over 4 years. Payments are accurate and sometimes it takes more than a few weeks for payment.
Insurer: MetLife
By: Sally B
Rebecca was upfront about the coverages…
Rebecca was upfront about the coverages and costs and helping me decide what’s best for me and my puppy.
Insurer: Prudent Pet
By: Dlcivisgmail.com
Great insurance company
It’s a great company, they have really good insurance for the pets and their costumer service is excellent
Insurer: Nationwide
By: Paola
I am leaving this review after months…
I am leaving this review after months of ongoing frustration and unresolved issues with Sonnet Insurance. My experience has been extremely disappointing and has resulted in significant financial harm due to what appears to be poor system design, lack of accountability, and inadequate customer support. The core issue began with Sonnet’s driving tracking application, which is required to participate in their usage-based or discount programs. The application completely stopped working on all of our phones at the same time. It would not track trips, would not record driving behavior, and was essentially unusable despite repeated attempts to troubleshoot. This was not user error, device incompatibility, or lack of effort on our part. The app simply failed. Because of this technical failure, we were unable to record any driving activity, and rather than addressing the problem or offering support, Sonnet abruptly unenrolled us from the program. There was no meaningful warning, no opportunity to resolve the issue, and no acknowledgment that the failure was caused by their technology. Once unenrolled, our insurance premiums increased dramatically. We were penalized financially for something completely outside of our control. This alone would be concerning, but it was only the beginning of the problems. On top of the app failure, Sonnet’s system repeatedly mishandles driver information. Every driver on our policy has completed certified driving training, yet every time this information is entered or corrected, it reverts back to “No.” This is not a one-time glitch. It happens consistently and has never been permanently fixed. Driving training is supposed to reduce premiums, yet Sonnet’s system continuously overwrites accurate information, effectively denying discounts we are clearly entitled to. As a result of these compounded errors, our insurance costs have nearly doubled in just two years. We went from paying approximately $568 for two vehicles to almost $1,000 for coverage on a 2017 Toyota Corolla and a 2025 Hyundai. There has been no reasonable explanation for this increase, especially considering our driving history, completed training, and compliance with all program requirements. This level of increase is excessive, unjustified, and financially damaging. It feels less like legitimate underwriting and more like the result of broken systems and administrative incompetence. What makes this experience even worse is the lack of accountability. Instead of acknowledging system failures, the burden is placed entirely on the customer. You are expected to absorb higher premiums caused by app malfunctions, incorrect data, and program unenrollment that you did not cause. This raises serious concerns about how Sonnet manages customer data, applies discounts, and determines pricing. When technology fails, there appears to be no safety net or fair process to protect the customer. Overall, this has been one of the most frustrating insurance experiences I have ever had. Insurance is supposed to provide stability and predictability, not sudden and unexplained financial shocks caused by internal errors. Sonnet’s reliance on poorly functioning technology, combined with inaccurate data handling and a lack of meaningful resolution, makes it very difficult to trust them as an insurer. I would strongly caution anyone considering Sonnet to think carefully before enrolling in any program that relies on their app or automated systems, as you may end up paying significantly more through no fault of your own. Based on my experience, I cannot recommend Sonnet Insurance. Until they address these systemic issues and take responsibility for correcting errors that harm customers, I believe consumers are better served looking elsewhere.
Insurer: Sonnet
By: Ammanoel
Nothing is covered
Nothing is covered. Read closely deductible is for each thing. So every time you bring him in for something different $250 starts over. If my cat lives 10 years and goes to vet 1 time a year. I pay well over 10K for insurance. Been to vet 2 times not 1 thing was covered
Insurer: Trupanion
By: Andi J Ellis
They where fair
They where fair! It was nice to get 80 % PERCENT BACK now my dog is getting older glad to have them !
Insurer: Spot
By: Gregory Lund
Metropolitan Life paid a large claim…
Metropolitan Life paid a large claim for my dog's dental cleaning, a week after the procedure. I was pleasantly surprised at how quickly I received the reimbursement. Every time I call Metropolitan Life, the agent who answers is always friendly and helpful. I am very happy with this pet insurance.
Insurer: MetLife
By: Libby Gurgis
Protecting our furever friend
Fair premiums and fast service. caine service has been very efficient.
Insurer: Pumpkin
By: Bruce
I am SO disappointed in Trupanion
I am SO disappointed in Trupanion. I have been paying insurance for years with my dog which originally started at $45/month. It has gradually increased and with a recent move they increased my cost to $200/month with a $500 deductible. Making this completely unaffordable. I trusted this company and now they are abandoning my dogs health. This is what we get for customer loyalty? Shame on you.
Insurer: Trupanion
By: Heidi
Paid out quickly with little…
Paid out quickly with little complications. Monthly premium went up quite a bit from last year, though grateful to have this coverage given an unexpected illness.
Insurer: Trupanion
By: Nikki