Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
21,312 total
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Pet insurance for the win
I have always had wonderful experience with trupanion. They are fast and great customer service. I will never go without pet insurance again. Thank you
Insurer: Trupanion
By: Katy
Trupanion has really made a difference!
Super fast response time and easy upload online. I've literally raved about Trupanion and told everyone how necessary it is for your dogs, especially since mine has battled cancer.
Insurer: Trupanion
By: Sara
Slow claims processing but fair outcome
I’ve been covered for almost a year and a half by Pets Best when the moment of truth arrived - my first claim. It was under my deductible so I wasn’t expecting reimbursement, just credit towards the deductible. When I first submitted my claim, the auto response told me two weeks. Two weeks later, I was told they were taking 25-30 business days to process claims. Just over 30 calendar days after I filed the claim, I got my EOB and they had covered all except a maintenance procedure that I had done while she was in - a perfectly fair outcome. However, that same day I received the EOB, the infection that triggered the first visit came back. I’ve now filed a second claim and will shortly be filing a third, or the surgery that will treat the underlying condition. Hoping that they continue to be fair in their coverage but it would also be nice if the process could be sped up a bit.....
Insurer: Pets Best
By: Natalie
Trupanion comes through when needed most
My 9-year cocker-spaniel, Clover, had a most unfortunate traumatic experience with glaucoma and her left eye was removed. This was very traumatic to me but every claim, except one, that was submitted to trupanion by Clovers vet and the surgeon treating her was handled quickly. I was pleasantly surprised to learn that the medication we're using for her existing eye was covered because the condition was caused by the glaucoma in the eye that was removed.
Insurer: Trupanion
By: Mary
Speedy claims process/reimbursement
I have always found Trupanion to reimburse claims quickly. I do wish though that with how the costs have raised and continue to raise each year that they covered Well visits as well. When we first got Trupanion it was about $65 a month, it's now $117 a month. That being said I am still satisfied with your service and coverage at 90%.
Insurer: Trupanion
By: Kellie
Claims are based on a per illness so each illness has to meet the deductible.
Claims are based on a per illness so each illness has to meet the deductible. This was not explained thoroughly at time of signing up. Having the insurance is questionable my dog is young, on one hand if something catastrophic happens were covered. For all the small stuff occurring I still pay so the insurance is of no help until later on in my dogs life.
Insurer: Trupanion
By: Cathi
Very happy with the plan and my interactions with the company.
Very happy with the plan and my interactions with the company.
Insurer: Trupanion
By: Gary
I have spent Lots of time at the vet over the years and it's heartbreaking to watch money be a factor in the treatment of your pet over and over again.
I have spent Lots of time at the vet over the years and it's heartbreaking to watch money be a factor in the treatment of your pet over and over again. When I don't have to worry about the bill at the end I can concentrate on my dogs health.
Insurer: Trupanion Canada
By: Deanna
Trupanion is the best for your pet.
My pet dog has number of health issues in the past 9 years. His vet bills are really high. Thank you to Trupanion, they are always on top every time I sent in my claims and within 3-4 days, I get my 90% reimbursement directly deposited into my bank account. Trupanion definitely relieved part of my stress and worries financially. Did a lot of research on pet insurance when I first got my dog as a puppy. So happy and lucky I decided on going with Trupanion. Don't delay your decision getting your pet insurance with Trupanion. They are 100% reliable and hassle free when you make your claims. Let me tell you, vet bills can be extremely expensive. My daughter recently got a puppy, she too got her pet insurance from Trupanion.
Insurer: Trupanion Canada
By: Susanna