Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Best pet insurance company ever! Paid claim in 14 hours.
Trupanion may be the best insurance company ever! I’ve had my 2 pups covered since they were a year old and wondered if I would ever actually need it. Well, here we are 4 years later, and Clyde got a herniated disc in his spine. How did this happen? No one knows. He is not overly active or sporty. The doctor says that his breed (he is a rescue mutt, but we suspect he is a mix of Jack Russell & Beagle. Who knows, maybe there is some dachshund in there too?) is predisposed to this type of spine injuries even from normal activity. It appeared to start with a sore back and his primary vet treated him with anti-inflammatory and Pain medication. This appeared to be working but then all of a sudden, Clyde had a setback and it was clear that we had to take him to a specialist. The Neurologist kept him overnight for observation and when he was worse by the next morning, they did emergency surgery. I would’ve found a way to pay whatever it cost to take care of Clyde.... even have sold my left arm if I had to. But thanks to Trupanion, I didn’t have any of those concerns. In these particularly difficult times of the Covid-19 Quarantine and our company being closed, I was able to take comfort knowing that my four-legged child was taken care of, no matter how high the cost. Trupanion has no-limit on the amount they will cover to save my baby. Prior to selecting this insurance company, I did a lot of research and Trupanion had the best terms and best reviews. I was certain I’d made the right decision but, to be honest, until you actually use it, you never really know if all the reviews are true. Having used this insurance now, I can personally attest to the fact that Trupanion is a great company and they do what they say they will and they do it in a expeditious manner. I submitted my vet bills online to Trupanion at 4:55pm on a Wednesday. I fully expected to hear back from them sometime the following week. To my surprise, at 7:15am the NEXT MORNING, I had an email stating that my claim was approved and would be paid immediately. That is a 14 hour turnaround time. I was shocked. The money hit my account that night and was available in my account the next day. ASTONISHING! (In case any is wondering, a herniated disc in a small dog cost about $6000). Trupanion is an upstanding company in a world where companies seem to do as little as they can get away with these days. I recommend Trupanion hands down, to anyone who would like health insurance for their pet.
Insurer: Trupanion
By: Michele
Really like Jessica she was friendly.
Really like Jessica she was friendly. I was disappointed in the concept that since my dog has an ear infection in the past that could be rational for declining insurance for allergy testing. During these trying times pet insurance can be a hard payment to justify. I've never made a claim through you or nationwide who I carried before switching. Just wish I could see a benefit for this service pay back.
Insurer: Trupanion
By: Monica
they have been supportive of my needs in a pet insurance company.
they have been supportive of my needs in a pet insurance company. However, the premiums are super expensive. Also, to have to pay a deductible for each incident is disappointing.
Insurer: Trupanion
By: Gert
I have had no issues or concerns with claims and the value is worth piece of mind for your pet
I have had no issues or concerns with claims and the value is worth piece of mind for your pet
Insurer: Trupanion Canada
By: Rick
I really like your service but I wasn't too pleased that my monthly rate when up for my dog.
I really like your service but I wasn't too pleased that my monthly rate when up for my dog. I just wanted a better understanding of when my rate will change and why. Makes me worried that 5 years from now that I won't be able to afford health insurance for my dog.
Insurer: Trupanion
By: Sevan
Only because of Alanna the agent.
Only because of Alanna, the agent. She was great. Trupanion, Please do a better job of communicating price changes. You almost lost a customer.
Insurer: Trupanion
By: April
Great Service
Submitting a claim is very easy and payment very quick. Very pleased with the overall experience.
Insurer: Trupanion
By: Joanne
Trupanion keeps escalating premiums and deductibles.
Trupanion keeps escalating premiums and deductibles. Some other pet insurance companies stick to their original contract. Shop around.
Insurer: Trupanion
By: Ronald
Trupanion was wonderful during my dog Chino's life.
Trupanion was wonderful during my dog Chino's life. He had a number of issues the worst of which was the lymphoma that led to his passing at the end of January. Trupanion was there every step of the way to help us be able afford treatment we may not have otherwise been able to afford. We will have trupanion as our pet insurance for all our dogs now and in future.
Insurer: Trupanion Canada
By: Lysa
Perfect Company
This pet insurance is the best I have ever had. I adopted a barely 1 year old cat with numerous intestinal issues and it has taken emergencies and tests to get a diagnosis and finally a treatment. Embrace has been amazing nthe whole time. Claims processed in days and deposited directly into our account. Despite the issues, my premium has not gone up much at all. Really impressed! I tell everyone about them!
Insurer: Embrace
By: robin