Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
Other Categories
Great experience.
Excellent response time and paid as expected.
Insurer: Trupanion
By: B.
The best
Fast, simple, accurate. Love Trupanion!
Insurer: Trupanion
By: Kathie
Great Pet Health Insurance
Office submitted claim.. no hassle .... support is great too!
Insurer: Trupanion
By: Paula
Great News
I was very happy with my payment for my cat and it was easy to submit.
Insurer: Trupanion Canada
By: Leslie
I am very impressed
I am very impressed with the speed and efficiency of both the approvals and payment. Thank you for taking such great care of Belle.
Insurer: Trupanion Canada
By: andrea
Easy and efficient
I took my puppy to the vet for his puppy vaccines and to have him microchipped. After the visit I opened the Pets Best App on my phone, took a picture of my bill and submitted my wellness claim. In less than 2 weeks I received a check in the mail for the reimbursement amount. The process was very easy and efficient.
Insurer: Pets Best
By: Sharyn
Excellent customer service, but it takes too long to process claims.
So far, I've been very happy with our plan. I'm grateful there is a Wellness Plan that includes all of Mickey's regular vet visits, shots and flea and tick meds. I'm also happy that it includes dental buy a vet, which can be very costly. My monthly premium went up by $16 and I'm not sure why. There was no explanation in the renewal. Customer service has been great. My biggest concern is that Claims can take up to 30 days. Sometimes, the money does not come through before I have to pay my credit card bill. I would like an explanation as to why my premium went up and how I can access the claims explanations online. Thank you!!!
Insurer: Nationwide
By: Laura
Provides peace of mind and claims process is simple
I am glad I have pet insurance through Nationwide. I can't say I'm prepared for a major accident or illness with my dog so paying for insurance every month is the way to go, for me. The claims process is simple and the turnaround on claims payment is prompt.
Insurer: Nationwide
By: Adam
Quick and easy
The claim was quick and easy, payment was made in less than a week.
Insurer: Nationwide
By: Chris