Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Always a Happy Experience.
You are the best at paying claims. Fair, accurate, responsive and prompt. Very Happy I entrusted my pets with your Insurance.
Insurer: Trupanion
By: Shella
I'm extremely happy with Trupanion!
Trupanion is quick to respond. Keeps me in the loop. Consistent about what it covers. And is prompt with reimbursements.
Insurer: Trupanion
By: Laura
Trupanion is the best!
I really appreciate your quick response and payment of our claim. We love Trupanion!
Insurer: Trupanion
By: Tamara
Seamless process
So prompt great how seamless the process was the vet's office worked directly with Trupanion and a check arrived shortly afterwards. Better than my health insurance plan.
Insurer: Trupanion
By: Joan
Great
Great experience. Submitted invoice the cheque was received 3 days later.
Insurer: Trupanion Canada
By: Shana
Thank you Pets Best
My Jezzie recently had eye surgery for ingrown lashes and with insurance from Pets Best I only paid $400.00 out of pocket. The claim process was very smooth and the monies were direct deposited into my account. Thank you Pets Best.
Insurer: Pets Best
By: Ann
Prompt
When I took my dog for his yearly rabies, et al, there were a couple of tests done for his previous ailment as a checkup. I sent the entire bill to Pets Best and the extra tests were covered, which is what I wanted. The money due was promptly deposited into my checking account.
Insurer: Pets Best
By: Beverley
I love this company.
I have an older French Bulldog who recently had a ligament tear. This went well beyond a human ligament issue and involved a reconstructive surgery far more complex and painful than most. Trupanion was kind and supportive throughout the process and approved payment immediately. And really really nice people were with me on the phone at every step. I am blown away at the level of customer service they provide. Keep up the great work!
Insurer: Trupanion
By: Bill
If you have to have pet insurance, this is as good as any.
Submitting claims is somewhat of a hassle if done on-line, but i can't think of a better way to improve the system. Electronic signature which wound save the scan of the claim form. Submitting a claim should be part of the main web site. Have to go through Chase to get paid makes getting paid a real hassle.
Insurer: Nationwide
By: Andrew
Rip Off!!!!!!
I cancelled my policy October 4 -19 and they won't even send me my Refund check. I have called 6 times and they all say is another 21 days!! They want to keep my money for there interest. in there bank !! This company is a Scam!! Don't get involved with them. You will be sorry. It has been a hassle for me and I don't need this aggravation !!!!
Insurer: Pets Best
By: Mary