Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Curteous efficient and friendly staff.
Curteous, efficient and friendly staff. Quick resolution to my situation. Great documentation on decision making and eligibility of claim and love the direct pay to clinics!!
Insurer: Trupanion Canada
By: Leah
Simple and just what I was looking for
The online quote tool was super easy to use and the policies were clearly listed and easy to understand. The only thing that was misleading is that preventative care was covered in the initial price because of the chart that is on the website checking off all the care that is covered, but it doesn’t show until later that the option to add preventative care is an additional fee. Overall great prices and customer service!
Insurer: Spot
By: Della
Love Trupanion!
Claims process is extremely easy with prompt payment.
Insurer: Trupanion
By: Christine
Seamless and Efficient
The process was simple and efficient and processed and deposited in a short timeframe. Very pleased.
Insurer: Trupanion
By: Diana
Good coverage, quick to process claims.
The turn around on process the claims is quick & using direct deposit gets the money to me quickly. Any time I have had to speak with a customer service person, they have been knowledgeable helpful & kind.
Insurer: Trupanion
By: Sheree
Although I didn't get a refund the process was seamless.
Although I didn't get a refund, the process was seamless.
Insurer: Trupanion Canada
By: Jennie
Great!
Great! Super easy to submit, and efficient reply to questions.
Insurer: Trupanion Canada
By: Kasha
Pet vs personal insurance, races are on!
My trupanion claim was submitted the same day as a personal health claim through Manulife, guess which one was paid first... Trupanion! Well done team thanks for diligently processing my claims and getting the reimbursement to me so quickly!
Insurer: Trupanion Canada
By: VICTORIA
Trupanion made it easy.
This was my first time making a claim. It was processed very quickly and I like getting the statement by email. I'm impressed.
Insurer: Trupanion Canada
By: Christine