Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Chiropractic care through Trupanion
I am very pleased with my Trupanion Insurance. It is easy to submit claims and the turnaround time is fast!
Insurer: Trupanion
By:
Claims are a breeze
excellenty service, so easy to upload vet invoice and prompt payment
Insurer: Trupanion
By:
Easy to submit claim.
Easy to submit claim. It was processed quickly as well as being reimbursed.
Insurer: Trupanion
By:
It was so easy and quick
It was so easy and quick
Insurer: Trupanion
By:
No worries about healthcare for my pets
Always a pleasure. Easy claim submission. Prompt reimbursement.
Insurer: Trupanion
By:
Overpaid
I am owed do money because I paid more than my deductible but have yet to receive it. How should I expect this to be given to me?
Insurer: Trupanion
By:
Gigimom
Easy online submission, speedy turn around and payment.
Insurer: Trupanion Canada
By:
Process was very simple and seamless.
Process was very simple and seamless.
Insurer: Trupanion Canada
By:
Excellent pet insurance
Excellent pet insurance! Monthly cost is very reasonable. Claims are reviewed as soon as submitted and it takes only a few days to get a reimbursement. Customer service is fantastic- any question is answered immediately in a carring manner. Couldn't be happier with Healthypaws!!!
Insurer: Healthy Paws
By: Mariana
Unacceptable processing time
Nothing about submitting claims and receiving payment with this company is easy. Signatures are required from both the vet and the customer before submitting the claim. The length of time for a claim to be received after submitting (either by email or fax) is upwards of 4-5 weeks and after you receive a notice that it has been received it is at least 14 days before you are notified of coverage. Then it is another wait before there is a payout. If you are looking for pet insurance so that you don't have money held up waiting for insurance payment, this is not the company to choose. If you need to do a predetermination of a claim before proceeding with treatment it can take upwards of 3 weeks. How does that make sense if your pet is in pain?
Insurer: Petsecure
By: Heather