Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Amazing worry free service thank you
Effortless for my wife and I thanks to trupanion everything was taken care of by the staff from our vet and the claim was processed very quickly can’t thank you all enough .
Insurer: Trupanion
By:
Compassionate customer service
I lost my pet and the representatives/agents were very accomodating. The turn around time was also very quick so I didn't need to worry about whether or not I would be able to make the payment.
Insurer: Trupanion
By:
1st time claim successful
My 11 month old puppy went lame on both front legs After seeing the vet and meds X-rays and a CT under sedation was needed. I called and was given the policy details and easiest way to process a claim. Everything was done with a quick payment.
Insurer: Trupanion
By:
Quick processing of claims.
Quick processing of claims. Payment was in my account within a day of filing my claims!
Insurer: Trupanion
By:
Trupanion canceled my plan without hesitation and without me needing to request when my dog passed away.
Trupanion canceled my plan without hesitation and without me needing to request when my dog passed away. They, as they said they would, also reimbursed 90% of the final medical bills prior to euthanasia. I was happy with the speed at which reimbursement was granted for both times I had to claim.
Insurer: Trupanion
By:
Quick response and immediate payment for treatment for our dog to the hospital.
Quick response and immediate payment for treatment for our dog to the hospital. Reps when called were polite and provided supportive info.
Insurer: Trupanion Canada
By:
Great Insurance
Pets Best has affordable insurance rates if you get it it as a puppy, claims handling and processing as well as customer service is great so far. Had this insurance for over a year, and has been beneficial to have from well visit/shots/spay, I still save money with this.
Insurer: Pets Best
By: Jennifer
Ease of signing up.
Ease of signing up. Professional and friendly service, reasonable rates.
Insurer: Trupanion
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