Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Great from start to finish!
Submitting a claim is extremely easy and receiving our covered service payment quickly!
Insurer: MetLife
By: Pat Perotta
Receives money back fast
Company made the process easy and received money quickly.
Insurer: MetLife
By: Brittany
Excellent Pet Insurance
Prompt payments. Easy submission.
Insurer: MetLife
By: Darlene Gidley
Claim speed is getting bad.
We've had met life for the entirety of one of our pups life. We got it the day we got him. You would think that given the fact that we've made claims for every vet visit and all his issues for the last 2 years, they would have all records on file and payouts would be pretty prompt - within the 3-5 day window that's advertised. But no. In the last year I would say only 1-2 claims here and there are within that window. Most are drug out for 10 days or more. And when emergencies come up and we drain our account for it, time is everything hence the reason for insurance to help with these costs. But they keep us in a bind by dragging out the payment. They say they need documents from the vet, but I've uploaded every receipt and soap note he's ever got, yet every time "more information is needed". Now that being said, they have been good about actually paying claims without a bunch of run around. Customer service is generally nice - minus some issues when a dog died, and we rescued another dog. It seems there is a big lack of communication. Take it from me. If you find yourself in a situation where a dog passes, remove them from your policy after the end of life claim. Make sure they are off the policy before adding a new dog. It will save you so much headache. In short. Payment speed and training seems to be the biggest flaws. And for reference the first year we had them we never waited more than the advertised 3-5 days for reimbursement. We didnt change the documents we uploaded or the vets we used (we use the same 2 offices for everything). Met life has just chosen to slow down on the reimbursement for some reason. They also don't tell you why the claim is drug out unless you call in - in which they always say more information needed from the vet.
Insurer: MetLife
By: Loyal customer losing patience
Much quicker reimbursement time :-)
It used to take a few weeks to get reimbursed, which was very inconvenient. This most recent claim I made was paid in only a few days - this is very much appreciated!
Insurer: MetLife
By: customer
Easy claim filing/prompt payment
Easy claim filing/prompt payment
Insurer: MetLife
By: William Gordon
Great experience awesome employees…
Great experience awesome employees understanding and amazing quick payment refunds
Insurer: MetLife
By: Lisa benetti for honey bunz🍯
Fast and efficient
Fast and efficient. Very easy process
Insurer: Spot
By: Susie
Bad business
I would not recommend trusting this company with your pets. I have successfully filed claims with this company, although they rarely reimbursed the rate that I was charged. This year my premium more than tripled to $255 a month after being a customer for nine years. I received an email that my rate may be increasing, but I had to dig into the website to find any dollar amount by that point it was too late. Again, I would not recommend trusting this company with your pets.
Insurer: Hartville
By: Matt
Latest 1 comments
I totally agree with you. I would NEVER recommend this company to anyone. They do NOT disclose important information in their policy documents. I will be posting a detailed review on my experience shortly. I’m still gathering necessary information.
The claim was processed timely and I…
The claim was processed timely and I received the reimbursement that I expected.
Insurer: Spot
By: Irene Fonsecs