Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,056 total


April 19, 2018

Look for unauthorized charges to your account

This company already charge us two times without our authorization ( 11 days apart - in the same month ) amount which later they could not find on our account. Charged for premium was paid before this charges so they know our card number.

Insurer: Trupanion

By: Hanna

Useful
April 19, 2018

Traumatic Injury

I joined Nationwide Pet insurance for my Search and Rescue K-9 I’m August 2017. In February 2018 she fell from a 30’ cliff and suffered traumatic injuries but survived. Her medical cost have been extensive and I couldn’t be happier with the plan coverage and ease of payment. Thank you Nationwide for being there for Opal and I.

Insurer: Nationwide

By: Barb

Useful
April 19, 2018

You pay promptly and are very clear about what is covered and what is not.

You pay promptly and are very clear about what is covered and what is not. Thank you.

Insurer: Trupanion

By: Melanie

Useful
April 19, 2018

Quick

Quick

Insurer: Trupanion Canada

By: Sue

Useful
April 18, 2018

Great insurance

I've only used the insurance for well visits. It has been great so far. Refunds have been transferred in a timely manner.

Insurer: Embrace

By: Bianca

Useful
April 18, 2018

I don't understand why sometimes you pay promptly and sometimes it's over 2 weeks

I don't understand why sometimes you pay promptly and sometimes it's over 2 weeks

Insurer: Trupanion Canada

By: Dee

Useful
April 18, 2018

quick reimbursement and excellent customer service

quick reimbursement and excellent customer service

Insurer: Trupanion

By: Rosemarie

Useful
April 18, 2018

Prompt payment

Prompt payment

Insurer: Trupanion

By: John

Useful
April 18, 2018

Fast and easy!

Fast and easy!! Actually worked better then insurance for people!!

Insurer: Trupanion

By: Michael

Useful
April 18, 2018

You are kind,

You are kind, respectful, and have a quick response. When my dog took sick, I was scared and overwhelmed; the billing was one issue I did not have to deal with, Trupanion handled all that for me.

Insurer: Trupanion

By: Nancy

Useful

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