Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Thank you
Your refund was done in a timely manner.
Insurer: Nationwide
By: Jeanne
Happy to be a Pets Best customer.
I had a very positive experience with Pets Best Insurance from the beginning. Our visit to the vet was on August 6, 2018, for Sebastian's first annual exam. I received my reimbursement payment within five days after filing my claim. I am happy to be a Pets Best customer.
Insurer: Pets Best
By: Eleanor
The app and website are easy to navigate.
The app is wonderful & easy to navigate. The web page is equally easy to navigate & upload everything.
Insurer: Pets Best
By: Randy
It went fast
It went fast and I received my payment quickly
Insurer: Trupanion
By: Manuela
easy to work with
easy to work with and true to their word on policy and payments
Insurer: Trupanion
By: Steven
Good customer service
Good customer service; patient, kind. I was told that the first time it will a bit longer than others but the subsequent payments have been very quick!
Insurer: Trupanion
By: Germaine
It is quick
It is quick and it is very nice to be able to have the vet paid directly rather than having to submit the claim and get reimbursed.
Insurer: Trupanion
By: Christopher
Wonderful peace of mind!
My 3 year old Lula Belle had to have knee surgery. Embrace paid 80% of the surgery, her aftercare because she had problems after surgery and the 6 week post surgery X-ray. I simply uploaded the claim form and receipt - very easy process. This peace of mind came through in a huge way for me!
Insurer: Embrace
By: Sonja
Peace of mind knowing all your family members are protected
I want to let all pet parents know this is the best and most responsible decision any pet parent can make to ensure their pet appropriate (and usually expensive) medical care. If I did not have Healthy Paws, my dog Daisy would not have received the TPLO surgery she required to repair a torn CCL. Dealing with Healthy Paws during my pets medical emergency made was reassuring. The staff was knowledgeable and kind. Especially, Caren, a Healthy Paws representative. Her care and concern was genuine. She had my claim completed in 1 day and I received a reimbursement check in less than 5 days! Healthy Paws, is the best peace of mind money can buy!
Insurer: Healthy Paws
By: Sarah
Always Pleased With The Service - Y'all Really Rock!!
My sweet sweet Bernie (the Pug) just turned four years old. He's been covered by Nationwide since he was about two months old. From the basics (immunizations, neutering, chipping, flea/tick/heartworm & allergy meds, etc) to a few not-so-basics (sprained foot, head wound, paw pad injury and probably a few other things that skip my mind at the moment), Nationwide has been there! Filing claims is SO easy and payment is always really fast (sign up for direct deposit and payments are even faster!). No matter who you speak with if you call, the reps all seem to genuinely care about Bernie. I can't tell you how many folks I've encouraged to get their fur babies insured through Nationwide....I'm probably one of the company's biggest fans. I'm pushing 60, always had pets and yet never before had insurance for any of them until Bernie came along. I think we all say "it's so expensive". Folks, NOT EXPENSIVE with Nationwide. In fact, overall, you will find that just the basics (mentioned above) more than pay for the premium. I remember a while back doing a review for Nationwide on FaceBook and actually added up what I had paid for premiums versus what they had paid in claims (for only the basics). I believe my comment was "how do they stay in business?" We've thankfully not experienced a major medical issue, but one look at their schedule for major medical coverage and I am confident they offer THE BEST coverage for THE BEST price. And the caring staff is the cherry on the cake. Me and Bernie are grateful! Thank you Nationwide for giving us peace of mind.
Insurer: Nationwide
By: Moni