Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Fax or mail? Let's get out of the 1980s please
This process is painful. Fax or mail something in...then wait....wait.....wait...then get a check. it shouldn't be this difficult.
Insurer: Nationwide
By: Steven
Easy reimbursement
Easy reimbursement and I know my babies are taken care of.
Insurer: Trupanion
By: Sidney
No problem with late claims
I was late in submitting my claim (past the recommended 90 days) not a problem at all - which was such a huge relief. And then, there is never any hassle in getting paid out for the claim- no ridiculous wait times on hold trying to talk to someone- you just submit the claim and Trupanion pays me. It's so refreshing in terms of insurance!
Insurer: Trupanion
By: Tammy
What would I do without Nationwide Pet Insurance?
I do love this pet insurance product! I like that I no longer have to wait for a check and that the refund goes directly into my bank account. The "overall rating" would have been higher except that the last several claims seem to have taken longer to process.
Insurer: Nationwide
By: Maryanna
No hassle!
There was no hassle with the claim I submitted, and reimbursement arrived quickly! Great service!!
Insurer: Nationwide
By: Lori
Fair treatment of claim
OUr Claim was submitted and processed quickly and payment was fair with clear explanations
Insurer: AKC
By: Kristin
Pets Best went above and beyond.
Filing the claim was very easy. I uploaded the vet bill invoice and noticed there was no diagnosis included. I listed the diagnosis myself and later found out from my vets office that Pets Best Ins took the time to call my vet to verify the diagnosis instead of just denying my claim! They went above and beyond and I am very grateful. I have been very pleased with the expeditious payment on my claims.
Insurer: Pets Best
By: Kim
Ease of submitting claim
Ease of submitting claim and prompt payment.
Insurer: Trupanion
By: Rita
First time filing a claim was easy.
This was my first time filing a claim and it was very easy and payment processing done quickly. Thank you!
Insurer: Pets Best
By: Jennifer
Pets Best has been great.
I am 63 years old and have had pets all my life but never had pet insurance. My husband and I recently got a new puppy and decided she would have insurance. Pets Best has been great even on the first claim. Payment was very fast. Thank you.
Insurer: Pets Best
By: Patty