Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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Fast service and excellent customer service
I have a $200 deductible policy. I submitted my claim on their web site, easy, fast, only requires a copy of the paid invoice from the vet. Within 7 days the cost, minus the deductible, was automatically deposited to my bank account. This company has great customer service, reasonably priced policies with a good choice of different policy offers. Payment of the claim was made quickly and efficiently. Their policies are well spelled out as to what is covered and what is not depending on your choice and depending on preexisting conditions. I have had two previous companies for my three dogs and one cat. . Pets Best is faster with reimbursement and has better customer service, better policy options.
Insurer: Pets Best
By: David
No hassle,
No hassle, process is easy and claims are paid quickly. Not a fan of how much my monthly premium has gone up in 5 years but the price you pay I guess!
Insurer: Trupanion
By: David
Because coverage is really good and payments are very easy (direct debit),
Because coverage is really good and payments are very easy (direct debit), processing claims and getting paid is really easy and fast.
Insurer: Trupanion
By: Carla
Easy to submit and prompt payment.
Easy to submit and prompt payment. We really appreciate the great service!
Insurer: Trupanion
By: John
Claim response tome excellent,
Claim response tome excellent, handled by my Vets office and paid directly so no hassle for me!
Insurer: Trupanion
By: Pamela
refund was precise and prompt
refund was precise and prompt
Insurer: Trupanion Canada
By: Susan
Wonderful service and response time!
The service is great, the app lets you to send all information instantly so your refund comes back quickly!
Insurer: ASPCA
By: Brian
Very pleasant
Nicole was very pleasant and very helpful with my request to change the monthly payment due date.
Insurer: Trupanion
By: Eileen
Extremely helpful
She was extremely helpful in identifying why my monthly rate went from $73 to $144. It's the huge increase that was a shock I was not happy about interacting over! I now have the lowest monthly payment possible of $59 with a $1000 deductible. I'm going to look closer at what others are offering. My interactions with Trupanion have always been great.
Insurer: Trupanion
By: Barbara