Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Nationwide Pet Insurance rocks!!
Nationwide’s online pre-filled form’s are quick and easy to use. And having reimbursement go directly into my bank account speeds the process.
Insurer: Nationwide
By: Jan
It takes to long to receive money
My only complaint is that it takes way to long to receive money back. When visiting the vets you have to pay in full and at times i don’t have the $500 plus extra on hand. It would be nice if it was more like human insurance where we only have to pay what we really owe.
Insurer: Nationwide
By: Jennifer
Easy to navigate web site, but slow in reimbursement
I love having pet insurance for my dog - being able to download a prefilled out form makes things very easy. The web site is easy to use and easy to get claim status. I only used the call-in service once, but was pleased with the result. Only one complaint - it takes too long to get reimbursement - I find it takes about a month and I'd like to see this improved.
Insurer: Nationwide
By: Karen
Takes over a month to respond to a claim!!
It takes WAY TOO long for someone to look over the receipts and approve or reject a claim. The last claim I submitted had ALL the receipts and was a large dollar amount. I didn't receive an email until a month later that they thought I was missing something. I wasn't missing anything and resubmitted the SAME receipts and finally got an approval. I would NEVER recommend Nationwide to anyone. The only reason I use it is because we get it through work. Very disappointed on how long it takes to get anyone to respond to a claim. Every claim I have submitted has taken a month or longer to process.... It's incredibly ridiculous.
Insurer: Nationwide
By: Toni
Good except for claim reimbursement
As I look back on my claim history with this company, from 2017 on back the claims were paid in a matter days. Now it is a matter of weeks or a month+. I do need my reimbursement at least in time to pay the credit card on which the vet bill was invoiced.
Insurer: Nationwide
By: sam
Great customer service
Great customer service and quick payments. Direct payments to vet as well.
Insurer: Trupanion
By: Tracey
Simple, fast, and easy to understand claims process.
This was my first claim for my dog. Processing was easy, and payment made in a timely manner right to my bank account. Unlike another company's policy on my other dog, which pays based on a formulary for the particular procedure, Trupanion pays according to the actual veterinary fee.
Insurer: Trupanion
By: M.
It was fast and easy.
It was fast and easy. No problems. Very satisfied.
Insurer: Pets Best
By: Sheila
Fast and easy to file claims
I have 1 bulldog pups, they play hard and at 5 months old, one fell down the stairs. She ended up breaking her knee. If we didn't have the insurance, it would have been close to $6000 out of pocket. We filed a claim, uploaded all the forms online, it was super quick and easy. We were reimbursed within 10 days. They offer automatic deposit into your account, so no waiting on checks in the mail. They called to follow up to ensure we received the money, ask how our baby was doing, and seemed to genuinely care. Thank you!
Insurer: ASPCA
By: Suzanne
Love my Nationwide Pet Insurance
No more long anxious nights wondering if I can afford to take my pet to the Vet when he is injured or sick. Recently Beau fell from my front porch trying to catch a rabbit. He tripped and fell on his back and injured his tail. I was worried it would never work right again. Before I had Pet Insurance, I would have waited and worried to see if it got worse or better before facing the expense of an emergency Vet visit! But with Nationewide, I called their 24 hour Vet hotline and spoke to someone right away at Midnight! They asked lots of questions and had me examine his back and tail by touch. They helped ease my mind that it wasn’t an emergency and waiting another day to see my regular vet during working hours would be fine. My Vet examines Beau the next day and ordered an anti inflammatory and rest. A week later, Beau was back to his normal rambunctious self—wagging his tail happily in greeting every time he saw me. I was able to take a picture of the Vet Bill before we left her office and submitted it electronically right there. 30days later, my 90% reimbursement was electronically transferred into my checking account. I love my dog and I LOVE Nationwide Whole Wellness!!!! Now I can afford to give Beau the level of care he deserves.
Insurer: Nationwide
By: Craig