Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Processed quickly
Every claim submitted has been processed very quickly and within a few days of submission and decision, I receive a check. My veterinarian files the claim for me and it's within two weeks, I receive a status email.
Insurer: Pets Best
By: Melanie
Paid my vet directly
Paid my vet directly at checkout and I left with a healthy pet in hand!
Insurer: Trupanion
By: Skylar
Already have recommended Trupanion.
Already have recommended Trupanion. Claims paid quickly.
Insurer: Trupanion
By: Paulette
A very good company!
Have paid all medical claims after satisfying $250 deductible. I've recently signed up for electronic payment as the paper checks were taking longer and longer to come in the mail.
Insurer: Nationwide
By: Nancy
Nationwide makes it very easy to submit claims and is very timely in paying the claim.
Nationwide makes it very easy to submit claims. The review of the claim is very time efficient. Claim payments can be done electronically with in a couple of days of review of the claim. They make it easy for people with busy lives!
Insurer: Nationwide
By: Michael
Better than human insurance!
Easy to submit claims - prompt reimbursement. Customer for over 10 years. Can’t imagine having a beloved pet as a family member without this coverage.
Insurer: Nationwide
By: Jennifer
Timely claims processing
Check was received in timely manner. Glad to have dog insurance! Thanks
Insurer: Pets Best
By: Carlton
Fast payment
Fast payment, works well with vet, no paperwork for us! Pricey, though, but our boy is worth it!
Insurer: Trupanion
By: Nat
Another good experience.
I submitted a claim for both the Wellness Plan and Major Medical. As always, the claims were easy to file and the payment was in my bank within a couple of weeks. One was for a vet visit related to an acute issue, the other claim was for monthly heartworm pills we give our puppy. The forms are easy to fill out and it is clear what documentation is needed. The policy handbook spells out clearly what will be covered, what won't be covered and what the payment will be. The website is easy to use as well. I was able to check on the status of the claim. Pet insurance is always a gamble but both of my dogs have had major surgery and most all of the costs have been covered. I find that Nationwide has been easy to work with.
Insurer: Nationwide
By: Kristen
Fast, Easy, and Convenient
I love Nationwide's system of emailing my claims. It makes it easy and convenient to submit claims and within a week or two the payment gets sent over! Love it.
Insurer: Nationwide
By: Keya